Job Description

We, at Leggett & Platt Inc., are searching for a Voice Engineer within our IT team to help support our business. As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do.  We like to say, “we’re the biggest company no one has ever heard of.”  We are confident you interact with one of our products in your daily life without knowing it.  Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you.  If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As a Voice Engineer you will have the opportunity to support existing telecommunications infrastructure in a large enterprise Cisco VoIP and Microsoft Teams environment. Your contributions will have a direct impact on the business.  The team you will be working with is collaborative, and values communication.

At this point, you’re probably thinking, this sounds great, right?!  But wait there’s more.  We’re proud of the fact that we are strongly rooted in being an inclusive, people-focused organization.  Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

So, what will you be doing as a Voice Engineer?

• Plan, design, provision, and implement a Microsoft Teams Enterprise Voice solution
• Plan, design, provision, and implement a Microsoft Teams global dial-plan
• Migrate legacy voice infrastructure to Microsoft Teams Enterprise Voice
• Integrate Microsoft Phone System with legacy SBC, 3^rd Party PBX, etc.
• Provision and implement Teams Rooms (to include virtual and on-prem conferences)
• Perform system analysis, which includes requirement definition, interfacing with business groups, and providing cost benefit analysis
• Document issue resolutions and changes in system configurations that conform to ITIL best practices
• Build and support new VoIP global infrastructure

To be successful in this role, you’ll need:

• 5+ years design and implementation experience with Microsoft Teams Voice in an enterprise environment.
• Microsoft Voice & Collaboration Solutions (MS Teams / Skype for Business, Telephony, etc.).
• In depth knowledge of PBX, Gateway/SBC, PRI, etc.
• Experience with utilizing network analysis tools to determine root cause of voice problems
• Knowledge of IP protocols: TCP/IP, SRST, SIP, RTP, Codecs (G.711, G.729)
• General understanding of QoS, MOS, and Jitter
• Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures, and network assessments
• Awareness of the business impact of critical networking components
• Able to work in fast paced, complex environments
• Ability and desire to travel as required, to include internationally

Things we consider a plus

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience with Cisco Call Manager and Unity systems.
• Experience in migrating and porting legacy phone infrastructure to VoIP
• Experience with cloud-based VoIP solutions
• Active CCNA Voice, CCNP Voice, or CCIE Collaboration certification

Our benefits may vary slightly from one location to the next, but what you will find, is that we offer: medical, dental, and vision insurance; as well as paid vacation, paid personal time, and various opportunities to give back to your local community.  One convenient fact about our medical plan, is that we offer tele-visits, so you don’t have to leave the comfort of your home when you are feeling under the weather!  We also strongly encourage and provide opportunities for learning and professional development.  Our Learning & Development team has put together in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.

Now that you’ve had a chance to learn more about us, what are you waiting for!  Apply today and allow us the opportunity to learn more about you and the value you can bring to our team.  Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Leggett & Platt Inc. is committed to the full inclusion of all qualified individuals.  In keeping with our commitment, Leggett & Platt Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For specific regional privacy notices please refer to our http://privacy.leggett.com/privacy-notices

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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