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24 Jan 2022

Full-Time COORDINATOR, APPLICATION SUPPORT

TIFF Careers – Posted by Toronto International Film Festival –  Toronto, Ontario, Canada

Job Description

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

COORDINATOR, APPLICATION SUPPORT 

Contract

Full-time

Information Technology

Reporting to the Manager, Business Analysis, the Application Support Coordinator acts as a subject matter expert for TIFF’s programming and event management system, Artifax, providing extensive training and user support. 

RESPONSIBILITIES:

Shall include but not be limited to:

  • Providing end-user application training, support, and troubleshooting
  • Comprehensive application and report testing
  • Analyzing business processes and contributing to business solutions
  • Supporting the writing and updating of system reports
  • Developing end-user application manuals, instruction sheets, and automated training tools
  • Administrative support as required
  • Supervising and training data entry volunteers as needed

CONTRACT DATES OR START DATE:

  • March 7, 2022 – March 7, 2023

MINIMUM REQUIREMENTS:

  • Strong customer service focus and strong oral and written communication skills
  • A passion for data management, data integrity, and organizational effectiveness
  • A strong interest in TIFF’s programming and corporate initiatives
  • Previous experience creating training manuals and business process documentation
  • Strong knowledge of MS Excel and Google Workspace
  • Working knowledge of application testing and data analysis
  • Ability to learn quickly and adapt to constantly changing priorities
  • Excellent critical thinking and problem solving/troubleshooting skills
  • Previous experience working with Artifax or other Event Management System/programming database is an asset
  • Previous experience leading formal or informal training sessions, one-on-one or in small groups, is an asset
  • Previous working experience with SQL and relational databases is an asset
  • Experience working with and supervising volunteers is an asset
  • Adaptable to a flexible work schedule including some evenings and weekends
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How to Apply

HOW TO SUBMIT & APPLICATION DEADLINE:
  • All applications must be submitted online through TIFF’s Career Centre.
  • Please upload your cover letter and resumé as one PDF, before the deadline of TUESDAY, FEBRUARY 1, 2022. 
CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.  Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract. Please send any questions via e-mail only to careers@tiff.net. TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net or 416-599-8433 x2013. We strive to provide reasonable accommodations whenever requested.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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