Job Description

Who We Are:

At PEMCO we’re all about people – our customers, our employees, and the community.  We’re a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as one of America’s Best Insurance Companies 2022 and ranked PEMCO as the #1 auto insurer in the nation based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, diverse community partnership and engagement, and social impact as well.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO is seeking experienced senior level casualty/bodily injury adjusters to work from our Seattle or Spokane location. If you are dedicated to delivering on the promise to customers and claimants in their time of need, and want to work with other technical claims professionals, let’s hear from you.

What You’ll Be Doing: 

• Investigate loss facts promptly, including the gathering of physical evidence, to make accurate and timely liability decisions.
• Issue timely claims payments with a moderate level of claims payment authority; present files outside of authority level for review and approval.
• Negotiate the resolution and dismissal of claims, execute proper releases and address applicable liens, utilizing ADR methods when appropriate.
• Occasional CAT duty as needed
• Translate liability and damage evaluations into meaningful negotiation plans.
• Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation and salvage.
• Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
• Apply case and statutory law in the proactive adjustment of moderately complex liability claims.
• Accurately interpret coverage experienced level contract, regulatory and compliance knowledge, following company file handling procedures.
• Effectively manage fluctuating workload, with low to moderate supervision, while maintaining focus on claims quality and customer experience.
• Demonstrate behaviors consistent with PEMCO’s policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You’ll Bring 

• 6 years of experience in property and casualty industry related roles with increasing responsibility is required
• 4 years of experience in adjusting moderately complex liability claims
• B.A. or B.S. degree or equivalent work experience (business or related field)
• Tableau experience
• Insurance industry designations or certifications
• Problem Solver: Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively is required
• MS Office: Skilled proficiency in MS Visio is required
• MS Office: Skilled proficiency in Excel, Word is required
• Compliance: Possesses knowledge and understanding of relevant laws, rules, and regulations is required
• Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation
• Business Environment: Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly

We’ve Got You Covered 

• Competitive salary
• 200% match on your 401(k) up to 6% of your pay
• Generous medical, dental, disability and life insurance plans
• A friendly, professional work environment
• The opportunity to work at a place of integrity, where customer service is emphasized

Equal Employment Opportunity

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran Status.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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