Job Description

VEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA’s comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. Learn more at www.aveva.com.

We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business. At AVEVA, we’re all about Limitless possibilities. Are you?

Solution Support Engineer – Lake Forest, CA

Responsibilities:
• Help customers maintain the reliability and performance of their systems, and address any potential technical problem.
• Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Work closely with our global team force to manage customer relationship and satisfaction.
• Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house.
• Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.
• Resolve technical problems from end customers, application engineers, and engineering teams.
• Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them.
• Case tracking by entering cases either in our and Customer Relationship Management tool.
• Research and documentation of technical problems and solutions using our Knowledge Base.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems.

Skills & Qualifications:
• Engineering degree in Electrical, Power Systems or Computer Science, or equivalent.
• Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving.
• Power and/or electrical systems knowledge.
• Computer knowledge, particularly relating to server, network and operating system installation and configuration.
• Positive attitude, enthusiastic, self-motivated and customer-focused.
• People-person and team player, enjoying the cross-functional interaction required for this position.
• Quick learner with an inquiring mind.
• Strong written and oral communications skills.
• Comfortable working in a fast-paced, dynamic environment.
• Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel.
• Ability to occasionally travel to various customer sites in the region and worldwide.

Desirable Skills:
• SQL Database querying and programming experience
• VB.Net, C#, HTML5 coding experience
• Manufacturing Execution System experience
• Understanding of SCADA and HMI standard
• On-site or remote advanced technical support experience
• Knowledge of Wonderware by AVEVA products
• Understanding of control systems and PLC
• Controls or transformer protection experience
• Experience with CRM systems
• Bilingual: English and French/Italian/German/Dutch an asset

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Concerning agencies: AVEVA does not accept unsolicited resumes and will not be responsible for fees related to such.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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