Full-Time Director, Product Design
Job Description
About RealtyMogul
Our mission is to simplify real estate investment by connecting investors to high quality commercial real estate transactions. Real estate is the most popular asset class in the world, and probably the most fraught with peril for the individual investor. Individuals have extremely limited information and access beyond their own neighborhood. The ability to do due diligence is minimal, and it is complex to negotiate, purchase, manage, and liquidate.
RealtyMogul was created to make this asset class available. We allow our investors to buy portions of properties instead of entire ones or get exposure to multiple properties via third party funds or our proprietary REITs. We source the partners or investments ourselves, diligence them ourselves and walk every property that we offer up for investment.
We have been at it for 8 years and have backed more than 70 operating partners across the country in addition to building our own direct acquisitions team. We have learned what a great property that is well managed looks like. We leverage our experience to find the best deals, actively asset manage, and maximize our investors’ returns.
Today we are one of the largest, most recognizable brands in online real estate crowdfunding, with over $650 million in capital invested into over $3.1 billion of real estate nationwide. We were recently named the #1 Commercial Real Estate Crowdfunding Platform by Motley Fool. We remain focused on building the best online experience to enable investment into highly vetted commercial real estate assets and to educate our growing user base about the many aspects of real estate investing, all through an online, scalable platform.
About Your Role:
The Director, Product Design is responsible for delivering exceptional user experiences, collaborating closely with product management and engineering using a carefully curated process to ensure best-in-class deliverables. You will exercise design ownership over our consumer-facing products and the internal tools that power them.
While we are located in Los Angeles, CA this role can be remote. Must be authorized to work in the US.
What You’ll Do:
- Collaborate with Marketing and Product Management to identify and execute a wide range of strategic tactics to get people more engaged with RealtyMogul
- Craft memorable onboarding experiences, optimize monetization flows and reimagine the UX of pivotal moments in a customer’s journey
- Carry ideas from inception through development and multiple rounds of iteration
- Define and execute A/B tests and multivariate experiment designs, flowcharts, prototypes, UI mockups, technical specs, and production assets
- Translate quantitative data and qualitative insights into creative ideas and informed design decisions
- Drive a high level of visual fidelity across products.
- Assess and optimize the performance of new and existing features by conducting/participating in usability testing and interpreting analytics data
- Research and understand the target audiences’ needs, tasks, and goals and create relevant artifacts, such as personas and journey maps.
- Develop fluency in best practices for information architecture and design, as well as solid knowledge of usability principles and techniques
- Work closely with marketing managers and product managers to provide strategic recommendations that consider the full range of users’ cross-channel touchpoints, motivations, and pain points.
- Establish a fact-based culture in the organization by defining data-driven decision processes
- Help to build a strong design culture within the organization
- Get hands-on with projects when necessary to drive projects forward
- Create elegant and intuitive user experiences by incorporating user insights, business requirements, and technical constraints
- Collaborate closely with the Product Management to create, manage, and execute against a design roadmap. Proactively pitch new CX ideas backed by robust and well-articulated rationale.
- Lead user needs assessment, task analysis, and develop user profiles
- Identify key tasks for user research, competitive analysis, and user testing, build usability plans
- Create design briefs and deliverables based on peer interviews and available metrics
- Iterate on designs and testing, incorporating data into the design process and evolving understanding of customer needs and behavior
- Create wireframes that demonstrate intuitive and straightforward workflows; then develop those wires into low-fidelity mockups to illustrate potential design solutions; then develop those mocks into production and presentation-ready deliverables.
- Lead efficient and productive design reviews with various stakeholders. Present your work, collect feedback, and negotiate on scope concerns while advocating for user experience and design integrity
- Create design team principles and libraries, as well as development best practices
Who You Are:
- 8+ years of interaction design experience in the digital space (ideally consumer media)
- Experience as a lead designer or similar role with proven ability to drive new processes
- Considers Excel and Tableau a tool of design leaders
- Able to formulate and present an evidence-based point of view that supports design decisions
- Eager to take the initiative and ownership of projects
- Highly visual with a passion for UI design and typography.
- Research-minded approach to product development and customer delight
- Be a champion for user-centered design by testing your solutions in front of users. Be willing to build lightweight prototypes and independently conduct quick user testing.
- Have a strong portfolio that showcases superior UX skills and the ability to think about a design problem holistically (including all use cases, edge cases, error handling).
- Have a strong portfolio that showcases a strong eye for visual design (including layout, color relationships, typography, spacing, and brand identity.
- Expertise with modern usability design tools like Figma, Invision, or Sketch
How to Apply
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