Full-Time Customer Experience Concierge
Job Description
The Customer Experience Concierge works seamlessly with both the Managing Director, as well as the Team to ensure unparalleled customer service while maintaining compliance with company values, policies, and procedures. In this role, you will collaborate with team members across PeopleSpace to plan and execute day-to-day Customer Experience Center activities and company-wide events.
Specific duties include:
Administrative Support
- Provide assistance to Executive Leadership, including coordinating daily calendars
- Participate in the Culture Committee and facilitate employee recognition programs (i.e., KUDOS, birthdays, and anniversaries)
- Executive meeting planning and event coordination
- Coordinate executive travel
- Prepare expense reports for Customer Experience Center and Executive Leadership
Sales Support
- Prepare meeting rooms, including catering/snacks and printed materials
- Maintain and keep up to date finish library, including sample ordering
- Coordinate with product vendors to maintain up to date vendor library
- Manage requests for Certificate of Insurance and W-9 information
Customer Experience Center Management
- Maintain and order kitchen, office, janitorial, and printing supplies from vendors
- Maintain storage room and overall appearance of the Customer Experience Center
- Coordinate with Property Manager/janitorial for repairs
- Facilitate internal communication (e.g. distribute information and schedule presentations)
Reception
- Receive/transfer incoming calls to the Customer Experience Center/other locations, at times
- Receive messages and/or locate employees when urgent
- Greet guests; offer refreshment, direct to meeting space
Mail / FedEx / UPS Shipping and Receiving Mail
- Send/receive/distribute mail daily including invoices, checks, correspondence, samples
- Use FedEx/UPS accounts online to ship samples, checks, etc.
- On occasion, receive shipments of small furniture items to Customer Experience Center
Qualifications + Skills:
- Professional demeanor and attire
- Excellent verbal, written, and listening skills
- Energetic, outgoing, and friendly demeanor
- Familiarity with online calendars, office equipment, and Microsoft Office Suite
- Excellent organizational skills with an ability to think proactively and prioritize
- Self-motivated and self-directed
PeopleSpace is a market leader; providing workspace strategy, contract office furniture, custom solutions and architectural wall products. We have over 21 years of success in creating environments to improve the well-being, culture, engagement, and retention of both our client’s employees and our team members. As one of Haworth’s top three global dealerships, we boast the largest dealership footprint on the West Coast with five Customer Experience Centers from Seattle down to Irvine, CA. PeopleSpace is a dynamic and rising organization that provides great upward mobility for individuals who are looking to learn, grow and find a long-term home. We offer great benefits and foster an inspired company culture based on our core values. Visit us at peoplespace.com to learn more.
PeopleSpace is an equal opportunity employer. If any accommodations are needed for applicants during the selection process, please notify the Director of Human Resources during the recruitment process. We appreciate your application, but only those selected for an interview will be contacted.
Job Type: Full-time, non-exempt hourly
How to Apply
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