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30 Apr 2021
Full-Time Concierge Associate – Miami, FL
Job Description
CIC Miami seeks a talented and motivated Concierge Associate to support Miami’s thriving startup community. As the first face and first impression for CIC’s many clients, guests, and vendors, you will maintain an engaging, inviting, helpful, resourceful, and confident demeanor while overseeing the quality of the front desk experience and providing excellent service. Applicants must be available to work Monday-Friday, from 9am-5pm.
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ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
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We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
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CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
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We invite you to explore all our openings and learn more about our teams here.
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ABOUT CIC MIAMI
CIC Miami officially opened its doors in the fall of 2016 and is located right in the middle of the health district, which is adjacent to both the Wynwood neighborhood, home to two of the largest art and fashion districts in Miami, and the financial district.
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“We, as staffers, have so much opportunity and freedom to create our own path and design our own programs. It’s so brand new that almost anything goes. This is the space where your friends are going to come visit you, take photos, and send them to their bosses asking them to make their office look like this.” – Brooke Walis, Relationship Management Team Lead CIC Miami
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YOUR DAY-TO-DAY WORK
• Oversee the quality of the front desk experience while demonstrating a spontaneous desire to assist others and provide excellent service.
• Welcome guests and provide them with a comfortable and efficient transition to their host.
• Interact with guests and clients, both in person and on the phone, in a courteous manner by displaying a pleasant and gracious personality even under stressful situations.
• Be a face of CIC and provide an exceptional first experience for new clients (assist with key distribution, take photo of new employees, answer questions, etc).
• Work with other members of the team who are also responsible for the front desk experience, including cross training other staff on how to effectively handle the day to day operations.
• Respond to near constant client requests and questions of every variety. For example, a client may ask “Can I get some extra furniture and have some help rearranging my office?” or “How do I send a package to Uganda?”
• Process mail & packages for clients, oversee the condition and organization of the CIC mailroom.
• Occasionally provide support to the CIC Operations team including stocking and restocking the kitchen, maintaining community spaces, physical tasks, basic tech support to clients.
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ABOUT YOU
You are the first face and first impression for CIC’s many clients, guests, and vendors. It is important to be engaging, inviting, and helpful. Overall, we like to employ service-minded people who are reliable, clever, and able to work independently.
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More specifically, as our ideal candidate, you possess the following characteristics:
• Personable, naturally enjoy helping others, and calm in a hectic environment.
• Detail-oriented and organized with solid time management skills.
• Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.
• Is a true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors.
• Brings a fresh perspective and new ideas to everything.
• Able to communicate professionally, both verbally and in writing.
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YOU HAVE
• Availability to work during regular business hours.
• A natural interest in helping/supporting others.
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If you don’t meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
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OUR OFFER
• Starting compensation is $40,678.
• 100% company paid premium healthcare and dental benefits.
• 100% company paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• Two weeks of vacation (more with seniority) plus thirteen holidays from the start.
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ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
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• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on tools to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
• Free weekly COVID-19 testing when required to work on site.
How to Apply
Apply here: Application Link . CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.813 total views, 0 today