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27 Jan 2021

Full-Time YouthLink Manager

julia@lgbtcenters.org – Posted by julia@lgbtcenters.org Anywhere

Job Description

Position:  YouthLink Manager

Classification: Full-Time, Exempt

Date: January 19, 2021

Reports to: Director of LGBT YouthLink

Overview:  The YouthLink Manager will manage the Q Chat Space program, a digital LGBTQ+ center where teens join live-chat, professionally facilitated, online support groups, and assist the Director of YouthLink in providing support to LGBTQ+ youth centers and programs through peer-based technical assistance, training, and networking opportunities for youth center leaders and youth program staff.

Key Responsibilities:

Q Chat Space related tasks include:

  • Monitor transcripts of Q Chat Space conversations
  • Gather and analyze data from transcripts, youth satisfaction surveys, feedback from Q Chatters (youth participants who commit to join regularly), and other sources to provide feedback and support to facilitators and to make improvements to the program and protocol
  • Provide direct feedback to individual facilitators as well as ongoing support to all facilitators through various mechanisms (e.g. monthly meetings, booster trainings, etc.)
  • Make improvements to the program in response to data analysis including changes to scripted messages, protocol, and trainings
  • Provide guidance on content and topics for discussions
  • Train new facilitators
  • Supervise the Q Chatter program (youth participants who commit to join regularly) including recruitment and selection of youth, orientation, and ongoing communications
  • Identify opportunities to increase engagement by youth and implement as appropriate
  • Work with national and local partners to encourage them to promote Q Chat Space and support them in doing so
  • Identify and implement ways to encourage youth who have already joined chats to join multiple chats
  • Hire and supervise young adults who provide content for social media profiles for Q Chat Space
  • Implement promotion strategies
  • Direct vendor in implementing digital marketing campaigns

Support to LGBTQ+ youth centers and programs tasks include:

  • Maintain and update a resource library
  • Maintain and expand a listserv
  • Coordinate relevant webinars, including identifying appropriate topics and presenters, promoting opportunities, and hosting
  • Identify resources for monthly resource newsletter
  • Support monthly networking call

Skills and Competencies:

  • Knowledge of LGBTQ+ youth issues, high sense of responsibility and commitment to improving the lives of LGBTQ+ youth
  • A commitment to racial equity and demonstrated experience working with communities of color and specifically LGBTQ+ youth of color
  • At least 2 years of social services or youth services experience; preference will be given to candidates with experience working with LGBTQ+ youth, and particularly LGBTQ+ youth of color and transgender youth
  • Demonstrated experience with program monitoring, development, and evaluation
  • Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills
  • Proficiency with Microsoft Office, email and internet applications, spreadsheets, and social media
  • Ability to work as a member of a team, but also be a self-starter
  • Ability to work under pressure and complete multiple tasks simultaneously

It’s a bonus if you…

  • Speak and write Spanish fluently

Salary and Benefits: 

The hiring range for this position has been established at $45,000 – $50,000  and is commensurate with skills and experience.

Your total compensation goes beyond the number on your paycheck. CenterLink provides generous leave, health plans, life insurance, flex spending accounts, and retirement contributions that add to your bottom line. In addition, this position allows for a flexible schedule and remote-work accommodations.  We also commit to investing in and supporting our amazing people to grow their careers with us.

Location:

This position is a remote position.

How to Apply:

If you’re interested in joining our team, please submit the following via email with the subject line “Application for YouthLink Manager” to careers@LGBTcenters.org by March 1, 2021:

  • A cover letter describing your interest in CenterLink
    • Include how your experience has prepared you for this role
  • Your resume

People of color and those who identify within the trans community are strongly encouraged to apply for this position.

No calls or agencies, please.

CenterLink does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, gender identity, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.

About CenterLink:

Our Organization:

Mission:  CenterLink strengthens, supports, and connects LGBTQ community centers.

Vision: CenterLink envisions flourishing LGBTQ centers that nurture thriving, healthy, safe communities.

CenterLink was founded in 1994 as a member-based coalition to support the development of strong, sustainable LGBTQ community centers.  The organization plays an essential role in supporting the growth of LGBTQ centers and addressing the challenges they face, by helping them to improve their organizational and service delivery capacity and increase access to public resources. Based in Fort Lauderdale, FL, CenterLink works with other national organizations to advance the rights of LGBTQ individuals and to provide LGBTQ community centers with information and analysis of critical issues.

Serving over 200 LGBTQ community centers across the country in 46 states, Puerto Rico and the District of Columbia, as well as centers in Canada, China, Mexico, Uganda, and Australia, CenterLink assists newly forming community centers and helps strengthen existing LGBTQ centers, through networking opportunities for center leaders, peer-based technical assistance and training, and a variety of capacity building services. We base our efforts on the belief that LGBTQ community centers are primary change agents in the national movement working toward the liberation and empowerment of LGBTQ people. Serving over 2 million people annually, they are the heart and soul of the LGBTQ movement and are vital to our current well-being and dreams for the future.  Whether they provide direct services, educate the public or organize for social change, community centers work more closely with their LGBTQ constituency and engage more community leaders and decision-makers than any other LGBTQ network in the country.

A fundamental goal of our mission is to help build the capacity of centers to meet the social, cultural, health, and political advocacy needs of LGBTQ community members across the country.  CenterLink also acts as a voice for LGBTQ community centers in national grassroots organizing, coalition building, and social activism in order to strengthen and build a unified center movement.

 

How to Apply

If you’re interested in joining our team, please submit the following via email with the subject line “Application for YouthLink Manager” to careers@LGBTcenters.org by March 1, 2021:
  • A cover letter describing your interest in CenterLink
    • Include how your experience has prepared you for this role
  • Your resume
People of color and those who identify within the trans community are strongly encouraged to apply for this position.

Job Categories: LGBT. Job Types: Full-Time.

Job expires in 7 days.

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