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7 Dec 2020

Full-Time Workplace Services Manager (Europe)

Colt Technology Services – Posted by Colt Technology Services London, England, United Kingdom

Job Description

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.

Role purpose

•          This is a key position with COLT’s Workplace Services Team.  The person who will be selected for this role needs to be a highly competent hard services, project delivery and critical infrastructure professional that is able to engage and deliver at senior management level and use data to drive Workplace operations.

•           The successful candidate will be responsible for the delivery of Workplace services in Europe and providing hard services/critical infrastructure and project delivery support to the entire portfolio.

Key accountabilities

This is a wide ranging role with responsibility for developing, implementing, supporting and managing all aspects of COLT Workplace Technical services and delivering Workplace services in Europe. Responsibilities, which will include, but are not limited to:

  • The development, implementation and management of a CAFM system to manage the day to day Workplace activities and meet strategic objectives set by the Workplace leadership team.
  • Collecting and using data to mange the workplace and drive efficiencies.
  • The development and implementation of a Workplace project delivery framework.
  • Relationship management with key business stakeholders to ensure Workplace services are delivered to fulfil Group and local requirements.
  • Management of outsourced shared service delivery partner/s to ensure all services are delivered in compliance with contractual, statutory and HSES standards
  • Contract management and governance – implement management framework for suppliers including KPI/SLA monitoring, auditing and reporting
  • Hard services asset strategy, maintenance, sustainability/carbon reduction and energy/waste management.
  • Establishing and implementing in house statutory compliance assurance/reporting framework.
  • Management of in house team to provide services in locations not currently serviced by external vendors
  • Providing business case support for Initiatives across the portfolio (business and finance)
  • Management of the Property Capital Investment Programme (capex spend) – supporting the delivery, budgeting, tracking and reporting process
  • Delivery and tracking of savings against identified Property Initiatives
  • Manage PO raising and Invoice Approvals process
  • Scoping, design, budgeting, cost control and management of small changes, refurbishment and repair projects
  • Management of FM elements of acquisition/disposal projects with Real Estate
  • Management and reporting of occupancy information to deliver data to inform demand planning.
  • The role will require travel throughout the Group.

Other accountabilities (optional)

  • Act as a SME for Workplace hard services and Critical infrastructure.

Key performance indicators (financial and non-financial)

  • Alignment of the European Workplace strategy and deliverables with global Workplace strategy and objectives
  • Develop a standard methodology for project delivery
  • Support Data Centre Services
  • Support the HSE team
  • Maintain European Workplace performance /metrics reporting

Relationships and key contacts

  • Executive Leadership Team
  • Country Representatives/Senior Management Teams
  • Colt function-wide internal customers including Legal, Internal Audit, Enterprise Risk and Assurance Group
  • Government departments, regulatory bodies and BSI/External Auditors
  • Customers

Role specific requirements

Skills & Experience

  • Strong communicator in their own area and across the organisation with their colleagues
  • Ability to motivate and manage external suppliers and internal team to deliver against agreed organisational goals
  • Stakeholder engagement to enable development of plans to deliver services to match demand and manage cost
  • Ability to challenge internal stakeholders through strong market knowledge and a view of latest industry trends and good practice
  • Ability to ensure compliance with governance, standards (Including HSES), policy and process for the Workplace team. Demonstrates understanding of all current HSES legislation
  • Ability to see beyond own goals and deliver solutions that are appropriate to the Group
  • Ability to prioritise, manage complexity effectively and provide clear leadership
  • Ability to influence, motivate and inspire wider organisation at all levels
  • Ability to challenge industry norms and proactively seek out opportunities to deliver sustained improvements in performance
  • Proven relationship builder – internally and externally
  • Build a One Team and One Colt culture
  • A strategic thinker who is also delivery focussed


  • Degree level qualification/industry qualification in related FM subject area.
  • Qualification in electrical or mechanical engineering.
  • Appropriate qualification in Project Management or equivalent experience.



We deliver an exceptional customer experience every time.

  • Actively builds relationships with customers to understand their views on the service provided – shares these views with others to identify areas of improvement, benefiting the overall service for the customer
  • Reviews working methods regularly to identify ways of improving customer experience – makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes


We take ownership of our actions and our company’s commitments

  • Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery
  • Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team’s activities
  • Takes ownership for understanding what is expected of them / their team and ensures it is delivered


We demonstrate leadership, always striving to be the best at whatever we do.

  • Conducts regular talent reviews across their team to identify high potential people – works with high performance individuals to accelerate development and career progression, dealing with all performance issues, ensuring plans are in place to drive improvement to acceptable levels
  • Looks at industry best practice and current trends/innovations for their role and applies these within Colt – sharing what has worked and what hasn’t (and why) with others who hold similar roles within the business.
  • Understands cultural differences and utilises this understanding to ensure the successful completion of a task


We put teamwork at the heart of our business, working with others to achieve success

  • Engagement with all areas of Colt business (Strategic/Tactical/Operational)
  • Engagement across all specialist risk disciplines i.e. Enterprise Risk/CISO.
  • Fully engaged with geographically distributed Business Continuity & Resilience team in their regionally supporting roles


  • Be aware of Colt information security, business continuity, quality, HSE and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring

How to Apply

Please send a copy of your CV to Shweta

Job Types: Full-Time. Job Tags: manager, services, Tech, Technology, and telecoms.

Job expires in 44 days.

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