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8 Jun 2022

Full-Time Workforce Scheduler

Sparklight – Posted by SparklightCareers Anywhere

Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

The Workforce Scheduler position is responsible for monitoring call volumes, service levels, and agent activity. Run and analyze reports to provide management with trends and future scheduling projections and making schedule updates as required.

What you will do to contribute to the company’s success 

• Develops work schedules in Workforce Management software to meet forecasted needs.
• Produces on-demand reports as needed.
• Assists with data entry information that originates from Symposium, Remedy, IEX, Crystal Reports, and other data sources.
• Maintains spreadsheets, seating charts, team meetings, and all other priority scheduling needs.
• Assists Resource and Data Analysis Manager and Workforce Management Specialist with vacation management, shift coverage changes, break optimization, lunches, and training.
• Makes necessary adjustments/changes to associate work schedules as needed.
• Assists with email correspondence to associates regarding inquiries.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Qualifications 

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Associate’s (A.A.) degree preferred.
• Detail oriented with excellent oral and written communication skills.
• Proficient and advanced knowledge in Microsoft Office, Word, Excel, and all other software required for position.
• Excellent data entry skills.
• Requires the ability to stay current on all scheduling and workforce management processes.

Core Competencies  

Committed: Values each and every customer, while working hard to keep their business and support our communities.  

Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

Medical, dental, and vision plans – start when you start!  

Life insurance (self, spouse, children) 

Paid time off (vacation, holiday, and personal/sick days)  

401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) 

Group Legal plan with Identity Theft Protection 

Additional Perks  

Tuition reimbursement (up to $5,250 on 1st year)  

Up to seventy-five dollars a month towards cable and internet services   (Phoenix associates)

Annual community support to various organizations across the U.S.  

Associate recognition & awards programs 

Advancement opportunities  

Collaborative work environment  

We’re an Award-Winning Organization! 

2022 Forbes’ “America’s Best Midsized Employers” 

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 

Pre-hire Processes 

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.  

How to Apply

Please apply on our website using the link below: https://cableone.wd1.myworkdayjobs.com/Cable_One_External_Careers/job/Phoenix-AZ/Workforce-Scheduler_R-100261

Job Types: Full-Time.

Job expires in 25 days.

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