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10 Jun 2020

Full-Time WIOA Case Manager

Urban Peak – Posted by theronbarr Denver, Colorado, United States

Job Description


Under the supervision of the Education & Employment Supervisor, the WIOA Case Manager will work collaboratively in all areas of Education & Employment (E&E) programming while specifically providing support to youth through the Workforce Innovation and Opportunity Act (WIOA) program. This position will be responsible for the recruitment, screening, and eligibility determination of WIOA clients. The WIOA Case Manager will also be responsible for the day-to-day maintenance of databases, file maintenance and documentation, data entry compliance, reporting as required by WIOA, and attending meetings as needed/assigned. This position will work in collaboration with the E&E team, develop individual employment and education plans with youth, and collaborate with other agencies and Urban Peak departments to identify and meet career goals of WIOA enrolled youth. Other duties include: facilitating Employment Skills Training (EST) or education hours; providing youth with ongoing support, mentoring, and job coaching; identifying resources for youth to develop skills and connect youth with those resources; making appropriate referrals for youth to utilize available resources in developing job skills; working shelter floor shifts as assigned; and coordinating floor programming.


  • A Bachelor’s degree in psychology, counseling, social work, human services, communication or a related field and at least two years’ experience working with youth; or an equivalent combination of education and experience
  • Must have thorough planning and organizational skills and be detail-oriented; excellent communication skills, presentation skills, and the ability to be a good listener
  • Experience in providing trauma informed care or willingness to adapt this approach is required
  • Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel)
  • Consistent exercise of discretion, independent judgment in the performance of duties; good problem solving skills; able to handle multiple tasks, assess and change priorities based upon agency/client needs
  • Additional experience in job training and educational programming and/or business, marketing, sales or contract procurement is preferred
  • Must be insurable as a driver on Urban Peak’s auto liability policy to transport youth using an Urban Peak vehicle and an approved personal vehicle
  • Must pass both federal and state background checks
  • Must pass pre-employment TB screening


This full time position may include day, evening, and weekend hours in an assigned schedule, as well as mandatory coverage for holiday shifts annually. Requires some flexibility to attend meetings and cover shifts as needed.


The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.


Eligibility Assessment and Education & Employment Counseling

  • Recruit/meet with any youth interested in WIOA program and be able to explain program requirements and details to interested youth
  • Spend time in other Urban Peak programs to build relationships with youth and staff in order to better recruit for WIOA program
  • Complete all necessary WIOA eligibility verification requirements and paperwork for enrollment
  • Conduct EST classes- including all relevant 14 elements of WIOA service delivery
  • Inform youth of all available E&E programs and program requirements and assist them in making a suitable match for their circumstances and goals
  • Assist youth in developing job search skills, filling out applications, professional portfolio development, obtaining identification and other needs that youth may be related to employment
  • Guide youth in career exploration and provide support in developing skills and meeting prerequisite requirements for identified employment goals
  • Provide support in the education classroom to youth involved in GED, high school, or post-secondary education as needed

Case Management

  • Meet with assigned youth on a regular basis to identify and adjust E&E goals
  • Provide personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development
  • Provide guidance to youth based on the principles of trauma informed care and positive youth development
  • Assist youth and other involved persons in facilitating safe and stable housing for the youth, working with youth to develop individual service plans and aftercare plans to achieve their goals
  • Provides weekly counseling sessions with each youth participant to review progress towards action plan objectives, revise plans, and provide support and accountability
  • Acts as a positive role model to further Urban Peak’s goals
  • Attends all required training, staff meetings and client reviews, being prepared to address client issues
  • Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization

Direct Service

  • Participate in youth teamings or case planning meetings with other staff, taking a proactive approach in assessing progress, skills development, and overall readiness to pursue education and employment goals
  • Provide ongoing case management and aftercare support for youth on caseload
  • Transport youth on designated outings in Urban Peak vehicle or personal vehicle as needed
  • Work shelter floor shifts and provide support in other Urban Peak Programs with the goal of connecting with youth and encouraging entry into education and employment programming

Data Management

  • Track services and case notes and accurately input data collected on a daily, weekly, and monthly basis in HMIS and the WIOA database, Connecting Colorado
  • WIOA – maintain existing physical and electronic files of both active and exited youth. Maintain working knowledge of program performance expectations and measures in order to maximize outcomes and adequately report out on data

Continuing Education

  • Attend Urban Peak, Youth Service Provider, and Denver Economic Development & Opportunity staff trainings, in-services, conferences, and development meetings as assigned by supervisor
  • Remain current on youth service issues, particularly as they relate to employment and education; use this knowledge to effectively advocate for youth


  • Adhere to all Personnel Policies and Procedures for the agency
  • Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the agency
  • Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem solving orientation to all tasks
  • Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program
  • Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies
  • Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients; act with honesty and integrity in all aspects of agency business
  • Actively strive to upgrade professional skills through engaging in appropriate professional training and experience
  • Actively strive to create and maintain a culturally sensitive and appropriate environment through communication and interaction that demonstrates respect for diversity
  • Support youth development and youth involvement in decision-making processes


  • Employee frequently is required to: sit; stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch
  • Requires manual and finger dexterity and eye-hand coordination
  • Able to speak and write the English language in an understandable manner
  • Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computer and phone
  • Able to hear well enough to communicate with others
  • Ability to meet youth off-site at designated locations as needed
  • Able to be on feet and mobile up to 10 hours per day
  • Able to lift up to 50 lbs


The starting salary for this position is $18.73. Our benefits package includes life, disability, medical & dental insurance, 403(b) plan, paid time off, sick time bereavement time, jury duty, holidays and a RTD Eco Pass.


How to Apply

TO APPLY Please submit cover letter, resume, and the names and telephone numbers of three (3) professional and/or academic references to:   Urban Peak ATTN:  Human Resources 2100 Stout Street Denver, CO 80205 Fax:  (303) 295-6116 Web site:   All attachements should be in Microsoft Word (.doc) or portal document format (.pdf).  In the subject field of the email include  the job number, job title, and your first and last name.  (Example: 012345 – HR Specialist – Doe, Jane).   This position will be filled as soon as a qualified candidate is identified.  Due to limited staffing resources we are unable to respond to phone inquiries, including calls to check on the status of a submitted application.  Applicants will only be contacted if selected for an interview.  This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Urban Peak is an equal opportunity employer and seeks a diverse pool of applicants.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 63 days.

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