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17 Mar 2021

Full-Time Web Chat Representative

Sparklight – Posted by SparklightCareers Phoenix, Arizona, United States

Job Description

Sparklight, a Cable One brand, is growing our Residential Sales Team of Web Sales Chat Representatives beginning April 19th for a paid, virtual training class.  As a Web Sales Chat Representative, you will have frontline responsibility to provide accurate and timely processing of web generated sales orders via the web chat line from the Sparklight website.

Work from home office details:

Starting your role from the comfort of your home, you’ll be provided office equipment and virtual training. However, as circumstances change, such as the situation with COVID-19, you may be required to work full-time in our office location at 210 E Earll, Phoenix, AZ. You will need a:

  • Designated workspace free from noise and other distractions
  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

How we will SPARK your interest:

Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

  • Target pay is $32,000, with a base plus bonuses
  • Medical, dental and vision benefits start first day
  • Company-wide incentive program
  • Internet allowance of up to $75/month
  • Tuition reimbursement and free online training available
  • 401k with matching and vesting after a year
  • Associate Referral Program and an Associate Recognition Program

To be successful in this role, you will need:

  • At least six months previous experience in customer service will set you up for success in this position. Web chat experience is a plus!
  • A proactive approach – some customers require a little ‘push’ to commit – be persistent even after a hard refusal/rejection.
  • We are looking for outgoing individuals! Be able to direct conversations and close sales.
  • Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
  • The technology world never stops changing – be able to keep pace with the product improvements we’re providing our customers.
  • Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
  • Regular and predictable attendance is required.  Our customers need you to help keep them connected to what matters most!

Pre-hire Requisites: Cable One, Inc. is committed to keeping our associates and customers safe.  Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law.

How to Apply

Please apply directly to our website - www.sparklight.com/about/careers.  You will be prompted to take a 5-7 minute assessment. Class begins April 19, 2021 - Apply today!

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #customerservice, #hiringnow, #phoenixjobs, #salesjobs, and #websales. Salaries: 20,000 - 40,000.

Job expires in 19 days.

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