Part-Time Visitor Services Assistsant – Part-time
Job Description
The Anchorage Museum’s mission is to be a museum for people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. We welcome diverse perspectives, recognize all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do, and are committed to creating an anti-racist, fully inclusive organization.
For a full job description and to apply, visit www.anchoragemuseum.org/about-us/employment.
Our doors are open, our exhibitions are changing, and we need interesting people who like working with interesting people to fill our Visitor Services Assistant positions (3 part-time and 1 full-time). If you like working with people and learning about Alaska, its Indigenous peoples, and the North, the Anchorage Museum may be the place for you. We are recruiting for friendly and customer service-oriented individuals to welcome and greet visitors into our space. This position performs cashier duties, is active in all facets of museum retail sales and visitor services and provides an engaging experience for museum visitors. Incumbents work variable scheduled hours conforming to the museum’s summer hours, and organizational needs.
Some non-standard work hours will be required (nights, weekends, and holidays).
Essential Functions
- Provide a friendly environment, including greeting and acknowledging every visitor, answering questions, maintaining outstanding professional standards, and a knowledge of exhibitions, programs, and activities
- Provide superior guest service
- Project a positive image, serving as an ambassador for the Museum
- Maintain proper cashier operations by following policies and procedures; reporting needed changes
- Relay accurate information about planned programs and events
- Be friendly and outgoing
- Handle customer service issues/questions in a professional, polite, and positive manner
- Oversee visitor admission or sales stations
- Actively participate in all provided training classes and properly implement newly learned skills
- Ensure that the Museum’s rules and safety protocols are followed
- Following established protocols, open/close building and areas within the Museum as scheduled
- Stock, replenish, and clean merchandise, as outlined in each area, on display and in accordance with visual display guidelines
- Answer phone calls, perform light accounting duties, deliver mail within the building and other light duties throughout the day
- Perform customer service in the Museum Store and conduct retail sales
- Serve as primary host and point of contact for birthday parties and other Museum programming and enterprise
- Facilitate and ensure the sale of memberships and the achievement of membership sales goals
- Accurately and efficiently perform and complete all sales transactions, cash accounting and reporting
- Open and close cashier stations in accordance with Museum procedures and scheduled hours
- Enter and ensure accurate data entry
- Assist with Museum Store inventory
Knowledge/Skills/Qualifications
Knowledge of:
- Excellent customer service
- Anchorage and the surrounding areas
- Language of diversity and inclusion
- The role of the Museum and its mission in the community
- Cash-handling procedures
- Computer technology
Ability to:
- Be friendly and accommodating when working with visitors, Museum staff, and other stakeholders
- Work independently and as a team
- Conduct oneself in a professional manner
- Communicate effectively
- Work with computer systems and POS register systems
Qualifications
- Must be a minimum of 16 years of age
- High-school diploma, GED, or equivalent preferred
- Two years’ experience with cash handling and reporting
- Two years’ experience in exemplary customer service
How to Apply
If you are interested in this exceptional opportunity, please visit our website to review the complete job description. Interested parties may complete an employment application and submit it along with a resume and cover letter via our employment page, email, or mail. Please note we are unable to accept resumes in place of an employment application. LOCATION: Anchorage Museum Attn: Human Resources 625 C Street, Anchorage, Alaska 99501 (907) 929-9217 tel www.anchoragemuseum.org/about-us/employment The AMA will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, ancestry, age, sex or marital status or who is a 'qualified individual with a disability,' as that phrase is defined in the Americans with Disabilities Act. AMA will take affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, national origin, ancestry, age, sex, marital status or physical or mental disability.250 total views, 0 today