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25 Mar 2021

Full-Time Telephone Counselor (Remote – US)

Morneau Shepell – Posted by Anywhere

Job Description

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Telephone Counselor LifeWorks by Morneau Shepell Remote – USA Permanent, Full Time


LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies – such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada – love to use. Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.


The Telephone Counselor provides EAP short-term counseling, crisis intervention, gambling assessment, and case management services to clients over the telephone.


  • Provide assessments and short-term counseling services using a solution-focused brief therapy model via telephone
  • Provide telephone consultations related to crisis or assess urgent situations when required.  Assess client needs and record client information.
  • Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
  • Provide clear concise information to clients regarding the EAP Services and Gambling Services.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents. Complete detailed case notes for all clients.
  • Attend continuous learning sessions, training and case consultations on a regular basis.
  • Meet sessional, containment, and other targets as defined by the Clinical Manager
  • Must keep current on relevant regulatory and legislative developments
  • Act as an ambassador for the service internally and externally

Succeeding as a Telecounselor will require the following core qualifications and skills

  • Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counseling/Education or related field.
  • Must be fully clinically licensed and able to practice without supervision (i.e. LCPC, LCSW – as applicable to applicant’s state of domicile).
  • Ability to work flexible hours in a fast-paced environment.
  • Previous Assessment, Crisis Intervention, and Short term Counseling experience
  • Preference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
  • EAP and prior telephone counseling experience are assets.
  • Excellent communication, consulting and case management skills
  • Familiarity with community resources
  • Customer service experience
  • Strict adherence to the ethical principles governing confidentiality/privacy legislation
  • Excellent organizational skills
  • Strong computer literacy (MS Word, Excel, Outlook, Internet Explorer).

Job Grade: MS4


Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

Find your fit with us.

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How to Apply

Apply via our career center by clicking the link below:  

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 43 days.

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