Job Description

• ​Provides direction to trainers to develop and deliver training services for all personnel to promote a high quality and efficient learning support system.
• Reviews all trainer-developed content including practice runs of live training.
• Provides performance-related mentoring and feedback to direct reports.  Formally reviews and evaluates the work performance of trainers; prepares performance evaluations.
• Collaborates with Firm management to develop a strategic training program.  This program will identify training objectives, training requirements, provide baseline skills, and development of learning initiatives and assessments to raise employee technology skillset for all Firm personnel.  Program objectives will similarly include strategic collaboration with practice areas and Firm department leads.  Program will also contain metrics to determine effectiveness of training programs.
• Provides first of year projected training plans which meet the Firm’s training objectives and product rollouts.  Offers quarterly plan updates and a year-end review of which plans were successful and which plans were either unsuccessful or were not scheduled.
• Drafts in user-friendly language any email and intranet communications regarding upcoming training, upgrades, or new products.
• Analyzes and reports on training content utilization by end users and training method effectiveness.
• Keeps abreast of new tools to enhance training for classrooms, group presentations, written materials, distance training, and eLearning.
• Evaluates current requirements of learning management system.  Recommends ways to improve using the current system and provides a product comparison with other systems.  Provides final review of all training content uploaded to the learning management system.
• Works with the Learning and Application Support Manager to ensure assigned trainers are meeting resource demands.
• Staffs strategic and operational training projects, as well as operational tasks, using internal and external resources where appropriate; works directly with vendors. Ensures trainers and training procedures align with best-practice project procedures and deliverables.
• Regulates workflow within the department including coordination of classes offered, team projects, and trainers’ weekly training schedule.
• Makes recommendations for virtual learning, including methods and technology/hardware used and office facilities available.
• Participates in the design and implementation of learning and development strategies, initiatives, and solutions.
• Manages multiple learning projects to successful and timely completion, and measures and reports results.
• Creates training surveys for new hire and deployment training to learn ways to improve content and methods offered.
• Analyze, on a regular basis, the Help Desk system to determine data trends of How To tickets.  Determine training approach for how to educate users on these trends.
• Learns new hire orientation material to serve as an additional trainer to assist when new hire volume is high and when a trainer is unavailable.
• Works closely and follows-up with Trainers to ensure their project responsibilities are on track and still in line with deadlines.
• Assists with Training Specialist duties, including, but not limited to, new and upgraded application deployments.  This includes but not limited to, creation of training presentations and course materials.
• Oversees the extraction and documentation of knowledge from support escalations as a source for future training content, support knowledgebases, and self-service portals.
• Mentors, coaches, and develops team members through onboarding, training, establishment of performance and development objectives, communication of working methods and best practices, and constructive feedback, while building engagement.
• Supervises the planning and execution of new hire orientation and training.
• ​Assists with support tickets when trainers are not available.

• Must possess attention to detail, ability to balance multiple projects and have strong time management skills.
• Must have ability to read, write and communicate fluent English; ability to compose documents in the appropriate business style using correct grammar and spelling; ability to communicate clearly using proper grammar and diction over the telephone.
• Must understand the principles of adult learning, instructional design and delivery, and human motivation.
• Must exercise good judgement in selecting training programs for new and upgraded applications.
• Must have ability to use discretion in communicating sensitive information to subordinates, peers, and other employees.
• Must be knowledgeable about current technology, software applications, and training trends.
• Must have expert knowledge of Microsoft 365 applications.
• Must have knowledge of IT Services Management (ITSM) and how it is used to align operations and services.
• Must be detail-oriented with strong organizational skills.
• Must have ability to function well in a fast-paced, moderately stressful environment.
• Must be able to demonstrate skill in decision-making and managing multiple priorities.
• Must possess strong interpersonal skills.
• Must have ability to demonstrate creative problem-solving abilities.
• Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization.  Requires use of tact and diplomacy when dealing with others.
• Must possess excellent oral and written communication skills.  This includes, but not limited to, the ability to compose emails and technical documents in the appropriate user-friendly business style using correct grammar and spelling.
• Must have ability to reason and apply common-sense understanding to situations encountered.
• Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.
• Ability to travel as necessary.
• This is a full-time position which requires working a minimum of 40 hours per week on a regular basis and in-office work as requested. Oftentimes, it may also include working outside of normal business hours to ensure completion of position requirements.
• ​The physical demands of this position are representative of those that must be met by an employee in order for him or her to successfully perform the essential functions of the position.  These include being both mobile and stationary throughout the work day, having the ability to transport twenty-five (25) pounds and being able to operate a computer and other business equipment found in the office.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance & ADD policies
• Short & Long Term Disability Insurance
• Paid Parental Leave
• 401(k) Profit Sharing plans
• Parking/Transportation Stipend
• Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)
• Paid Holidays
• Paid Vacation Time
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Tuition Reimbursement
• College Savings Plan Deductions (529 Plans)
• Long Term Care

How to Apply

Job Types: Full-Time.

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