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24 Jul 2020

Full-Time Technology Remote Support Technician *Remote Interviews*

Securitas-acasey – Posted by Securitas-acasey Charlotte, North Carolina, United States

Job Description

**Work from home until the pandemic is over**

Why work for Securitas?

As a Technology Remote Support Technician with Securitas USA, you will be part of the Remote Services team with the global leader in protective services. In our state-of-the-art facility located at the Ballantyne Corporate Park in Charlotte, NC, our employees are excited by the company’s growth, innovation, and drive toward new technologies. Our business depends on our employees; therefore, we provide training in a rewarding work environment. Our continuous growth and expansion create opportunities to advance to other positions within Securitas.

What will I do?

You will be directly responsible for remote support of video surveillance system deployments, system troubleshooting, and technical support (not an inclusive list). Sets up, configures, tests, implements, supports, and maintains new and existing Securitas surveillance.

Essential Functions

1. Manages and directs the work of Securitas subcontract labor to ensure completion of installation projects as it relates to security system setup/configuration for remote services,

2. Ensures that all assigned installation projects are handled properly in accordance with Securitas Technology policies and procedures

3. Manages onboarding of accounts into SOC. Coordinates with SST, regions, and clients to ensure remote services will be provided as intended.

4. Interacting and supporting field service personnel in support of system repairs and maintenance.

5. Maintain high level of programming knowledge in IP Video Surveillance Systems, Access Control Systems, and related technologies.

6. Learn all surveillance center backbone applications and obtain certifications to be able to interface with vendors, configure new systems, troubleshoot issues, and provide application support.

7. Provide hands-on support for computer room IT equipment to include servers, switches, routers, and vendor CPE equipment.

8. Provide 24/7 on-call availability.

9. Interface with voice, telecommunications, and network personnel in support of SOC hardware, services, and vendors as needed.

10. Prepare, monitor, and manage projects and project plans and provide training where required.

11. Manage and or support special projects, as needed

What is required for this role?

· Must be at least 18 years of age.

· Must have a reliable means of communication (i.e., pager or phone).

· Must have a reliable means of transportation (public or private).

· Must have the legal right to work in the United States.

· Must have the ability to speak, read, and write English.

· Must have a High School Diploma or GED.

· Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.


· Bachelor’s Degree and min. 3-5 years related experience, or an equivalent combination of education and experience sufficient to perform the essential function of the job, as determined by the company.

· Experience with various security system platforms and related equipment including but not limited to NVR’s, cameras, access control systems, monitoring center software (Avigilon, Milestone Exacq Vision, Lenel, IMMIX) a plus

· Experience supporting and troubleshooting a Windows environment and workstations.

· A general understanding of IP addressing.

· Ability to write technical documentation.

· Ability to organize and perform job duties within a constantly changing environment.

· Ability to interact with and oversee vendors.

· Works independently with the ability to make decisions on demand to meet customers’ expectations.

· Ability to manage projects and resources to satisfactory completion.

· Experience with Cisco networking equipment (routers and switches) a plus

· Ability to analyze data and services and make appropriate recommendations to improve service/reduce cost

How to Apply

  • Medical/Dental/Vision
  • Life Insurance
  • 401(k)
  • Vacation/Floating Holiday/Sick Leave
  • Referral Incentive Program
  • Training and Development opportunities
EOE/M/F/Disabled/Vets Job Type: Full-time Salary: $55,000.00 to $65,000.00 /year

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 24 days.

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