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16 Jun 2020

Full-Time Technology Business Consultant II (InterChange)

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

The Technology Business Consultant II (InterChange) is responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides 1st level technical support while guiding clients through the implementation of software products. This position provides 1st level support of InterChange Services.

* Provides complex and/or specialized business function/end-user support to clients.
* Works directly with clients to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
* Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
* Defines product scope, objectives and requirements. Defines specifications and data models for product development and user acceptance testing.
* Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.
* Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
* Assists client in User Acceptance Testing (UAT) to ensure enhancements made to applications meet client needs and that application integrity is maintained.
* Conducts a variety of tests such as system, integration, readiness, and user acceptance tests. Conducts tests using client data to be certain client needs will be met.
* Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
* Consults directly with the client and may travel to the client site.
* Acts as team leader for technical aspects of consulting projects, leading sub-plans or small projects. May mentor, guide, advise and/or check the work of less experienced Technology Business Consultants.
* May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
* Assists with delivering training either one-on-one as knowledge transfer or in a classroom setting, depending on the number in the audience and client preference.
* May serve as pre-sales support specialist when needed.
* Performs other related duties as required.

A Bachelor’s degree or the equivalent combination of education, training, or work experience.


Functional knowledge in the following area(s) may be required:
* InterChange Services
* EDI support
* File transfer protocol (FTP)
* Mainframe

Prior Mortgage or Home Equity Servicing experience preferred.

* Familiarity with Black Knight products and services desired. Knowledge of InterChange Services a plus
* Experience with file transfer processes (FTP) preferred
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
* In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements preferred
* Proficiency in business modeling and requirements definition disciplines
* Proficiency in quality management methods, tools and technologies
* Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
* Ability to persuade and influence others on the best approach to take
* Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

Technology Business Consultant II
Intermediate professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires at least three years of demonstrated business analysis/consulting experience, a minimum of three years of mortgage and home equity services consulting or management experience, and demonstrated technical capabilities.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, r eligion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

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Job Types: Full-Time.

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