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19 Nov 2020

Full-Time Technology Business Consultant II

Black Knight Financial Services – Posted by BKInc2018 Philadelphia, Pennsylvania, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION
The Technology Business Consultant II will provide post-implementation support for AIVA, Black Knight’s cloud-based artificial intelligence solution. The Technology Business Consultant II has expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization’s business plan and i ndustry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application. Provides technical consulting on complex projects.

This position is remote/telecommute eligible. If located in Philadelphia, PA, Jacksonville, FL, Denver, CO, or Houston, TX, some onsite may be required.

GENERAL DUTIES & RESPONSIBILITIES
* Works individually or within a team on technology business consulting projects to meet specific client requirements.
* Serves as liaison between clients and internal technical teams during implementation
* Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
* Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.
* Creates detailed specifications from which programs will be written.
* Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.
* Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
* Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained.
* Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
* Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
* Consults directly with the client and may travel to the client site.
* May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
* Assists with delivering training either one-on-one as knowledge transfer or in a classroom setting, depending on the number in the audience and client preference.
* May serve as pre-sales support specialist when needed.
* May require travel.
* Performs other related duties as required.

EDUCATIONAL GUIDELINES
A Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS
* Prior Mortgage Originations experience highly preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Understanding of mortgage documents, processes and systems
* Experience working with clients, managing post implementation maintenance and support strongly preferred
* Ability to liaise between the client and internal development teams, articulating requirements and managing client needs and expectations
* Ability to triage problems with client and development resources
* Familiarity with Black Knight products and services a plus
* Knowledge of mortgage and/or financial services industry and associated regulatory and compliance requirements
* Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology a plus
* Proficiency in business modeling and requirements definition disciplines
* Proficiency in quality management methods, tools and technologies
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
* Willingly shares relevant knowledge and expertise to other resources
* Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
* Ability to persuade and influence others on the best approach to take
* Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Is resourceful and proactive in gathering information and sharing ideas

Technology Business Consultant II
Intermediate professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires at least three years of demonstrated business analysis/consulting experience, a minimum of three years of mortgage and home equity services consulting or management experience, and demonstrated technical capabilities.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, r eligion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Application URL: https://www.aplitrak.com/?adid=bWVnYW4uZ2l1ZmZvLjc3NTY3LjEwNTk0QGJsYWNra25pZ2h0ZmluLmFwbGl0cmFrLmNvbQ

Job Types: Full-Time.

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