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24 May 2022

Full-Time Technical Writer II

BKInc2018 – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

Responsible for creating client-facing technical documentation for Black Knight’s Servicing Technologies products and applications. Perform writing tasks for technical documents, such as user manuals, help documents and tutorials. Requires expert planning, scheduling, researching, and writing skills.

GENERAL DUTIES & RESPONSIBIL ITIES

  • Researches, writes, and edits complex technical data for use in documents such as manuals, procedures, specifications, and online help to provide clients with information regarding technical areas in a less technical way.
  • Composes or updates material that is mostly standardized for reports, manuals, technical and administrative publications concerned with work methods and procedures, installation, operation, and maintenance of software and hardware.
  • Creates documentation which meets the needs of multiple audiences from novice to expert.
  • Assists in establishing style guidelines and standards for text and illustrations to meet business needs.
  • Interacts with product managers, subject-matter experts, application development teams and others as needed; reads previous documentation and design notes; and uses computer-based training or company technical products to gather and research technical information for use in more complex documentation.
  • Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology; may maintain records and files of work and revisions; may select images, diagrams, and charts to illustrate material; prepares documentation for online deployment.
  • Creates, compiles, and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
  • Assists in creating project plan for completing documentation.
  • Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience. Preferred degrees may include English, Technical Writing, Journalism, or other related degree. Related experience may include writing procedures, training manuals, websites, application documentation or business process documentation.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Thorough knowledge of information mapping concepts
  • Knowledge of MadCap Flare or other content management tools preferred
  • Research and analysis skills; analytical, problem solving skills
  • Written and verbal communication skills, including editing documentation for correct punctuation, syntax, and grammar and the preparation of written material
  • Technical aptitude highly preferred (configuration, testing, researching root cause)
  • Proficient with authoring, design, and development tools and technology, as well as CSS, SCSS or HTML programming language preferred
  • Skill in production and quality control using approved templates, processes and corporate standards
  • Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills
  • Ability to objectively evaluate documentation /feedback, and to make improvements based on results
  • Ability to establish and maintain effective, professional working relationships with employees and clients, including negotiation skills

Technical Writer II

Intermediate professional role requiring moderate skills with high level of proficiency. Writes a variety of moderate technical articles, reports, brochures, manuals, and/or online Help for documentation for a wide range of uses. Keeps informed of product development activities to determine the need for revisions, corrections, and changes in previously printed materials. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four (4) or more years of demonstrated experience in technical/business writing.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees&# x2019; diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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How to Apply

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Job Types: Full-Time.

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