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12 Jan 2022

Full-Time Technical Client Consultant II

BKInc2018 Jacksonville, Florida, United States

Job Description

Job Description:Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

OB FAMILY DESCRIPTION

Serves as a team contributor with ability to triage and solve client inquiries for Black Knight’s integrated products within the Originations Technologies (OT) division. Responsible for providing technical consulting for several new and existing strategic clients.

Location: Remote

Shift: 10 am ET – 7 pm ET

GENERAL DUTIES & RESPONSIBILITIES

  • Works individually on technology business consulting projects to meet specific client requirements.
  • Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
  • Expertly researches and documents client needs, technology, or regulations.
  • Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.
  • Influences clients, business partners and service providers in terms of BK software
  • Consults directly with the client on any production issues.
  • May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
  • Performs other related duties as required.

EDUCATIONAL GUIDELINES

A Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

  • Digital product knowledge is a plus
  • Strong technical aptitude is highly preferred
  • Prior mortgage origination experience highly preferred
  • Requires in depth document management knowledge and experience

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of the tools, techniques and principles used in resolution management and documentation
  • Proficiency in quality management methods, tools and technologies
  • Awareness of system/production issues for various software applications
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Is resourceful and proactive in gathering information and sharing ideas

Technology Business Consultant II

Intermediate professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires at least three years of demonstrated business analysis/consulting experience, a minimum of three years of mortgage and home equity services consulting or management experience, and demonstrated technical capabilities.

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $65,000 – $95,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

https://www.aplitrak.com/?adid=bWdvdWxldHRlLjgzMTg3LjEwNTk0QGJsYWNra25pZ2h0ZmluLmFwbGl0cmFrLmNvbQ

Job Types: Full-Time.

Job expires in 39 days.

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