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28 Jan 2021

Full-Time Systems Network Engineer

jsloan@focusbrands.com – Posted by jsloan@focusbrands.com Atlanta, Georgia, United States

Job Description

The Retail Systems/Network Engineer is accountable for planning, installing, configuring, maintaining, supporting, and optimizing hardware/software in a retail service environment. Ensures the stability, integrity and efficiency of information systems that support store infrastructure. This position interacts with Information Technology (IT) support staff and stakeholders to understand business requirements, evaluate solutions, resolve issues, communicate status, and document system changes. The Retail Systems/Network Engineer provides support and troubleshooting for system/network issues, performance, reliability, and maintenance.

 

System Management

•Performs system patching, upgrades, and migrations during their production life cycle.

•Maintain MDM Platforms for iOS, Android, and Windows-based environments.

•Performs architecting, maintenance, and administration for all POS platforms.

•Provides administration for special projects/systems and underlying infrastructure.

•Collaborates with the Retail IT management team to evaluate, test, install, and maintain the hardware and software for the all brands’ store infrastructure to ensure optimal performance.

•Evaluates server and network hardware, operating systems, and applications for integration in the environment.

•Develop/maintain Change and Release Management routines and ensure results through metric driven dashboards

•Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures. Root cause identification and remediation on various hardware and software platforms

Infrastructure

•Performs network systems and architectural analysis and design activities for in-store systems.

•Prepares network documentation, including system design documents, deployment and testing plans, network diagrams, and system monitoring and maintenance procedures.

•Performs and reports root cause analysis.

•Participates in capacity planning and infrastructure upgrade projects.

•Implements new technologies to improve the customer experience.

•Responsible for monitoring, troubleshooting, design engineering and problem resolution of Windows 10 Images across multiple device designations.

•Create and design restaurant architecture documentation and implement software changes in-line with organizational objectives.

Support and Knowledge Management

 

•Deploys and incorporates new services into daily operational procedures and enables the services to be managed, operated, and supported efficiently.

•Manages escalations from service desk team via ticketing platform.

•Uses advanced technical writing abilities to create and maintain knowledge base

•Plans, implements, and maintains core network services for applications, data retention, security, updates, and anti-virus/monitoring software.

•Improve vendor relationships and work with key hardware suppliers to improve our services through automation and eliminate inefficiencies.

Requirements

• 4+ years of experience as a Systems Administrator, Systems Engineer, Network Administrator, Network Engineer, or Architect

• Experience with multi-domain level infrastructures (e.g., network trusts, etc.)

• High level working knowledge in Microsoft Office technologies, Office Suite, Windows, and Systems Administration

• Experience with Point-of-Sale networks and integrated partner(s)

• Experience in network, storage, and server design and administration

•Experience managing owning and architecting MDM solutions for complex iOS, Android, and Windows based environments

• Competent in networking, WAN/LAN, VPN, and distributed configurations

• Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results

• Ability to support Tier 2 and Tier 3 service requests and issues

• Ability to communicate complex, technical concepts to business leaders and technical resources in clear concise language; to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others

• Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support

• Ability to assess situations and identify solutions that resolve issues; to recommend, develop, and implement short and long-term solutions; and to apply effective problem solving and decision-making to address business needs and issues

• Ability to work with little supervision and within changing priorities in a dynamic rapidly changing and growing environment.

• Interact professionally and effectively with IT Leadership through verbal and written communication

How to Apply

If interested please send your resume to Jsloan@focusbrands.com

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 52 days.

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