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15 Sep 2021

Temporary Systems Engineer (21-22536) Hoffman Estates, Illinois, United States

Job Description

The following general skills are required.
• Experience working on Red Hat Linux (RHEL v7) platforms. The candidate does not need to be a system administrators but should be comfortable enough to navigate around the platform and execute typical commands at the command prompt
• Document technical design, build process and test cases related to implemented solutions
• Participate and/or lead discussions related to application design by asking questions and providing feedback on technical topics
• Lead/contribute in the application design, development, implementation, testing and support on new contact center projects; ensuring adherence to team standards when implementing applications
• Provide on-call support to users by handling Service Requests and Incidents related to Genesys

In addition to the general skills listed above, the following role specific skills are required.
• 10+ years of experience with Genesys PureEngage Premise platform (Note: experience with only Genesys PureEngage Cloud, PureConnect or PureCloud platforms will not meet our needs)
• Strong knowledge of configuration, implementation and testing of Genesys Framework, Routing (ORS. URS, Designer), Reporting (Historical/icon/InfoMart, Pulse, Advisors), and Digital components (Chat, Mobile Engagement, Social Media, SMS, Email)
• Strong knowledge of configuration, implementation and testing of Intrado 911 system with Genesys platform
• Demonstrated ability to troubleshoot platform, application and reporting issues; candidate must have experience reviewing various Genesys application logs to help resolve problems

How to Apply

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Job Types: Temporary.

Job expires in 32 days.

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