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23 May 2023

Full-Time Supportive Services Coordinator

Alliance for Housing and Healing – Posted by APLA Health Los Angeles, California, United States

alliance for housing and healing

Job Description

Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a full continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at alliancehh.org

We offer great benefits, competitive pay, and great working environment!

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 12 Paid Holidays
  • 3 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $24.47 – $29.48 hourly.  Salary is commensurate with experience.


Under the direction of the Program Manager of Permanent Supportive Housing, the Supportive Service Coordinator (Case Manager) is responsible for the provision of supportive services to formerly homeless individuals and families in a hybrid/remote setting. Direct services are off-site, most often in the clients homes and include assessments, interventions, and evaluation of the clients needs, abilities, and progress. The goal is to assist clients in maintaining their housing by improving health outcomes while continuously working on increasing life skills and financial stability. There is only one department shift which is Monday-Friday from 8:00am-5:00pm.


  • Conduct home visits at least once a month or as needed based on the clients acuity, provide supportive services to a caseload of 15-30 individuals and families to ensure housing retention, conduct intake, assessments, and assist clients with meeting goals. Create and monitor clients individual service plan and monitor progress. Teach and model independent living skills (60% of time conducted in the field/home)
  • Must be able to manage heavy paperwork and deadlines weekly, quarterly, and annually, document services and maintain case files in compliance with contract expectations, facilitate client access and adherence to HIV medical care and treatment, collaborate with external service providers to enhance service coordination and client advocacy (30% of time)
  • Collaborate with Housing Manager to successfully maintain units and avoid client evictions, ensures compliance and reporting of program requirements by gathering and entering information into internal and governmental databases on a regular basis, being consistent in data collection. (10% of time)




Training and Experience:

Bachelors Degree in social services or related field and two years experience in social services. Six years of work experience in social services in lieu of a Bachelors Degree.

Knowledge of:

Strong knowledge of the complexity of HIV/AIDS-related issues, homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues, as well as the internal and external factors that negatively impact low-income and multi-ethnic communities. Knowledge of successful methods to assist clients in developing skills for independent living. Knowledge of chemical dependency and ways to assist clients in connecting with effective substance abuse programs. Governmental database and internal database knowledge to successfully maintain data collection in a timely and accurate way. Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)

Ability to:

Speak, write, and read English fluently required. Speak, write, and read Spanish (a plus, but not required). Maintain confidentiality. Work independently or as part of a team. Plan and manage multiple complex projects at the same time; Work in a fast-paced environment with an attention to detail, meet assigned deadlines, learn specific systems quickly and thoroughly, and communicate effectively with clients form diverse backgrounds.


This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.


Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Must have active Wi-Fi connection in your home to perform telework duties such as remote meetings, virtual trainings, and manage confidential electronic files.

TB Clearance is required upon hire and annually thereafter.

COVID-19 Vaccination and booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

Share this role online (there may be a referral fee*)

How to Apply

To Apply: Visit our website at www.alliancehh.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=140094&clientkey=E99635ED152FDE810FA3612431855AA6

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: HIV/STDs, homelessness, Housing, and lgbtq. Salaries: 60,000 - 80,000.

Job expires in 85 days.

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