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3 May 2022

Full-Time Supportive Service Coordinator

Alliance for Housing and Healing – Posted by APLA Health Los Angeles, California, United States

Job Description

Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a full continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at

We offer great benefits, competitive pay, and great working environment!

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 5 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!


Under the direction of the Director and Program Manager of Permanent Supportive Housing, the Supportive Service Coordinator is responsible for the provision of supportive services to formerly homeless individuals and families. Services are off-site, most often in the clients homes and include assessment, intervention and evaluation of the clients needs, abilities, and progress. The goal is to assist clients in maintaining housing by improving health outcomes while also increasing life skills and financial stability.


  • Conduct home visits (when needed during pandemic) and provide supportive services to a caseload of 15-30 individuals and families to ensure housing retention and improvement of health and well-being.
  • Conduct intake and thorough assessment of clients needs and goals Create and monitor clients individual service plan.
  • Develop and monitor progress of the individual service plan with the client Facilitate client access and adherence to HIV medical care and treatment, as well as other resources as needed.
  • Collaborate with external service providers to enhance service coordination and advocate on clients behalf as appropriate.
  • Teach and model independent living skills, such as budgeting, communicating with property managers, and maintaining a clean apartment.
  • Collaborate with Housing Manager to successfully maintain units and avoid client evictions.
  • Document services and maintain case files in compliance with contract expectations.
  • Remain up to date on ongoing trainings related to working with individuals living with HIV/AIDS, mental health training, and substance abuse training



Training and Experience:

Bachelors degree in Social work AND a minimum of 3 years experience in case management or similar role. Must be bilingual (English/Spanish) Excellent active listening and crisis intervention skills with ability to exercise and model good judgment. Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences. Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint).

Knowledge of:

Strong knowledge of the complexity of HIV/AIDS-related issues, homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues, as well as the internal and external factors that negatively impact low-income and multi-ethnic communities


This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.


Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

COVID vaccination or Medical/religious Exemption required.

Equal Opportunity Employer: minority/female/disability/veteran.

How to Apply

Visit our website at  to apply or click the link below:

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Assessment and Intervention, Community, healthcare, HIV/AIDS, homeless, and Supportive Services. Salaries: 40,000 - 60,000.

Job expires in 28 days.

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