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6 Feb 2023

Full-Time Support Operations Coordinator

arosenberg – Posted by arosenberg Albany, New York, United States

Job Description

We Speak Simplicity:

Bestpass is the comprehensive payment platform provider and leader in toll management solutions. With more than 20,000 customers and 700,000 deployed toll transponders and mobility applications in the United States and Canada. We ensure data accuracy, consolidate payments, deliver invaluable industry expertise, and save our users time and money.

Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple.

At Bestpass, you’re in the Driver’s Seat!

Road Map:

Support Operations Coordinator is responsible for providing a wide variety of processes and tasks related to serving our internal & external customers efficiently and effectively.

What Your Ride Will Look Like:

  • Process existing customers toll data and updates as needed.
    • Open & scan mail
    • Violations (toll & speed)
    • Unposted toll
    • Exceptions/credit request processing: AMIS
    • Updates: Transponder; weigh station; PrePass
    • Update weekly KPI.
    • Additional data, administrative, & clerical support to internal and external customers as needed.
    • Perform customized customer audits, in-depth data analysis and manipulations, as requested.
  • Set up new owner operator or consumer-based accounts.
  • Utilize CRM Platform for all applicable communication.
  • Utilize Wrike for management & collaboration of work as well as periodic time tracking of tasks.
  • Become Subject Matter Expert (SME) in minimum of one core Support Services function to address cross departmental questions, provide training, and/or troubleshoot issues within that function.
  • Assist in onboarding and training of new staff and/or department interns, as requested.
  • Update existing SOPs as needed; collaborate on the creation of SOPs for new and evolving processes.
  • Continually seek process improvement and efficiencies and communicate ideas and suggestions.

Show Off What You’ve Got:

  • 1-2 years working in a data entry and processing role.
  • Strong organizational skills and attentive to details
  • Proficient in MS Office – Excel, Word, and Outlook
  • Possesses and demonstrates Bestpass Core Competencies and Values
  • HS diploma/GED; Associate/Bachelors’ degree a plus

What Drives Us to Work Everyday:

  • We are laid back but always professional.
  • Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
  • Pride ourselves on making a difference, to our employees, clients, and their businesses.
  • We love “quirky” and accept team members for who they are & what they bring to the table.
  • We are proud to build all our relationships based on transparency and trust.
  • All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

  • A flexible work schedule, with hybrid in-office and remote schedules for many positions.
  • An amazing benefits package, including health and dental-effective on your first day of work.
  • Paid time off so you can have time to relax and experience a healthy work-life balance.
  • A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
  • Tuition reimbursement to help expand your mind and keep your career on track
  • Health and wellness focused work environment – optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
  • Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
  • We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
  • We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass Core Values – We are #OneBP

  • Own Outcomes:  We take ownership for our actions, decisions, and we deliver on our promises. When we fall short, we create learning opportunities.
  • Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions.
  • Excellence: We strive for excellence in everything we do and chart the path from good to great.
  • Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems.
  • People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated.

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

How to Apply

Please go to our careers page and apply directly to this job or any other position that may interest you! This is a full-time position. It is also a hybrid role so you will be in the office a few days per week and home a few days. We are very flexible.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #OneBP. #Equality. Salaries: 20,000 - 40,000.

Job expires in 46 days.

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