Full-Time Specialist, Client Service
Job Description
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” – 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
The Treasury Services business with BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manager risk – all essential components to their success.
We’re seeking a future team member for the role of Specialist, Client Service to join our Treasury Services team. This role is located in Pittsburgh, PA – Flex Hybrid-In Office
In this role, you’ll make an impact in the following ways:
- Support major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Use a CRM platform for all communication with clients.
- Provide key individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
- May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Leads and participate in internal activities and initiatives designed to improve the client experience. Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’
How to Apply
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