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16 Aug 2022

Full-Time Solutions Learning Consultant

Andrew.lee@TransUnion.com – Posted by Andrew.lee@TransUnion.com Chicago, Illinois, United States

Job Description

What We’ll Bring:

TransUnion’s Solutions University is about making sure our sales and sales support teams have the product knowledge they need to be successful – keeping them ahead of trends and equipping them with new knowledge to build confidence and enable the power to persuade. Using a wide range of modalities, we create and deliver product-specific training courses. Defining competency needs, designing curricula, shaping learning journeys/campaigns on our Solutions, and building subject manager expertise to become a solution SME in their own right, this role will partner directly with our Solutions teams to deliver the right learning at the right time.

Join us as a Learning Consultant on the Solutions Enablement Training Team to do the best work of your career and make a profound social impact as a part of the TransUnion mission of Information for Good.

What You’ll Bring:

As a Solutions Learning Consultant, you will be responsible for designing, developing, and maintaining cutting edge learning experiences for our global sales force across our Families of Solutions. Creativity, learning project management skills, cross-functional collaboration and a mastery of the instructional design domain will all come into play as you engage with subject-matter-experts and project core teams to design, develop, and manage meaningful and memorable curriculum across a diverse range of topics (products and solutions, tools and process, onboarding, etc.)

If You Are Selected To Interview For This Opportunity, Please Be Prepared To Provide Examples Of Your Previous Design Work, Including

  • eLearning created via Articulate Storyline and/or Rise
  • Videos you have produced (e.g. through Camtasia, Adobe Premiere or other software)

Final candidates will be asked to create and deliver a presentation on the topic of our choice as a part of a panel interview (candidates will be given time and source content to support the creation of this presentation)

You Will Make an Impact by:

  • Creating innovative blended learning experiences that are scalable and inclusive for a global audience.  These experiences should translate product-related subject matter learning experiences that drive engagement, behavior change, and business impact.
  • Designing and developing training to support strategic initiatives across a diverse range of modalities, including eLearning modules, videos, instructor-led training, virtual instructor-led training, screencasts, SharePoint pages, etc.
  • Developing learning approaches tailored to TransUnion’s culture, selling practices, needs, and preferences that support our goals and strategies.
  • Building relationships and collaborating regularly with stakeholders and subject-matter expert core teams in the Fraud space for necessary input, agreement, and sign-off at all stages of the design process.
  • Facilitating core team meetings and asynchronous collaboration activities to maintain overall project plans, drive design projects towards completion, manage internal customer expectations and deliver learning content on time.
  • Designing learning experiences that are creative, meaningful, memorable, highly relevant, and ensure conceptualized technical information is translated into accurate and concise training content.
  • Taking true ownership of Solutions University content to ensure that it aligns to larger learning strategy, and that it stays current/updated through review as systems or processes change (at least annually).
  • Ensuring that learning incorporates a feedback loop and measurement of success:  this may include KPIs, post training audits/surveys, benchmarking with internal and external training organizations, compiling and analyzing data, reporting results etc.
  • Implementing content development standards and governance for content development and maintenance, communicating standardized training processes to key business partners in order to ensure operational continuity, and identifying opportunities to replicate best practices.
  • Building strategic relationships and partnerships to support your business partner’s goals.
  • Operating with excellence. Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others.
  • Although this role focuses primarily on content creation and management, there are times where this person may also need to facilitate live webinars or in-person sessions (25% or less), including occasional travel for specific meetings or projects, as business needs dictate

Essential Requirements
Every TransUnion Associate brings something unique to the table. Here’s what we are looking for with this role:

  • Excellent understanding of adult learning principles and instructional design concepts
  • Strong relationship building, stakeholder management skills and the ability to drive projects through the design process to completion in a highly matrixed environment
  • Experience developing learning deliverables in varied delivery methods (ILT, VILT, eLearning, screencasts, videos, sites, etc.)
  • Strong expertise using Cornerstone LMS, Articulate Storyline development software for eLearning, Camtasia and Microsoft Office 365 (including Teams, SharePoint, Word, PowerPoint, Excel)
  • Ability to work individually and on teams, as well as lead and influence project teams
  • Exceptional communication skills, executive presence for building credibility, and collaborative relationships with all stakeholders.
  • Ability to work in a fast-paced environment and to apply trends and research in learning design and sales enablement to execute against TransUnion’s growth strategy
  • Undergraduate degree and 3-4 years relevant experience, and/or certifications from recognized training organizations (e.g. ATD, CIPD, etc.).

Impact You’ll Make:

  • Experience developing sales training for a global audience across a variety of roles
  • Selling skills and leadership skills development experience a plus
  • Experience with creative development software (e.g., Adobe Creative Suite, HTML5, etc.)
  • Previous experience working remotely on a global team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors.  You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities.  Exemption is available to qualified candidates as a reasonable accommodation.  

How to Apply

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Job Types: Full-Time. Job Tags: Articulate Storyline and/or Rise and Subject Matter Expert.

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