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1 Nov 2022

Full-Time Solution Analyst II (Hybrid) (#22-63849)

San Diego Gas & Electric – Posted by ktrautmann San Diego, California, United States

Job Description

SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.

For more information, visit or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.


Primary Purpose

The Solution Analyst II operates within a team to configure solutions, applications, and business processes according to business requirements in order to automate or enable business processes. Supports product and process design, and assists in ensuring systems, applications, and processes meet business needs. Creates and maintains relevant documentation pertaining to applications, systems, IT procedures or cybersecurity and risk management reporting as required by their team. Supports systems administration and maintenance within area of responsibility.

Duties and Responsibilities

  • Designs workflows within a specific application or platform to ensure alignment to business processes and user needs. Drafts documentation for systems and processes, including sequence diagrams, process flows, functional and nonfunctional design requirements, and traceability – on an as needed basis. Configures existing applications for domain specific processes. Identifies improvements to design process and task efficiency.
  • Develops user stories (i.e., a unit of work that is delivered within a sprint – typically captured with a specific format) under the leadership of the Product Owner, drafting requirements and acceptance criteria, maintaining documentation as appropriate.
  • Works within the agile team to perform ongoing maintenance of the team’s product, i.e., production break fix and operational support, ensuring adequate performance of systems or applications as applicable. Participates in problem resolution as needed, assisting in the identification of root causes.
  • Works as a member of an agile team, contributing to agile ceremonies such as daily stand-up, sprint planning, demos, and retrospectives to define, build, test and deliver incremental value to the organization. Works collaboratively with team members to write, estimate, and implement user stories from the team’s backlog (i.e., a list of prioritized work that is well defined and ready to be delivered). Consistently communicates within the team around progress and challenges encountered.
  • Performs other duties as assigned (no more than 5% of duties).

Required Qualifications

  • Bachelor’s Degree Computer Science, Information Systems, Software Engineering, related field or equivalent training and/or experience.
  • 3 years – relevant work experience in IT solution delivery and/or IT infrastructure across multiple products, systems and/or platforms.
  • Business Needs Analysis – Ability to assess business imperatives and goals and articulate them in terms of the relevant Information Technology needs.
  • Customer Centricity – Ability to use first-hand customer information to streamline processes, products, and services to meet the expectations of internal users and external customers.
  • Problem Solving – Ability to select a course of action to solve issues by making timely decisions based on fact, knowledge, experience and judgment, while balancing business and individual needs.
  • Qualitative and technical process skills, with a focus on technical requirements.
  • Must reside in Southern California or be willing to relocate upon hire.
  • We offer a hybrid work environment. Although the schedule may vary, typically this will allow you to work from the office two to three days per week and work remotely on the remaining workdays.

Preferred Qualifications

  • Experience in designing solutions for integration between third-party enterprise software and custom-built enterprise applications that support customers.
  • Relevant platform certification (e.g., SAP, GIS, Adobe, Salesforce, SAP, Workday, Oracle).
  • Configuration Management – Knowledge of configuration management techniques, and ability to identify, control and change work production relationships and migration between environments.
  • Packaged Platform / Systems – Knowledge of technologies and Packaged Platform/Systems including SAP S/4 HANA, IBM, Oracle, Public Cloud services, etc.


May require work outside of normal business hours and/or 24/7 response availability for system and application maintenance, enhancements, production releases and/or operational emergencies.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Work Schedule
HYBRID: Work a combination of onsite and remote days each week, typically 2-3 days per week.

How to Apply


Job Types: Full-Time.


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