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26 Mar 2021

Full-Time Shallow Subsidy Case Manager – Veterans First SSVF

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description


Position Title: Shallow Subsidy Case Manager – Veterans First SSVF

Reports to: Project Coordinator – Shallow Subsidy

Location: Veterans Services Division

Developed by: Division Director and Human Resources

Classification: Exempt

Who we are:

Friendship Place is a nonprofit organization, serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We are committed to living out our core values both within our organization and in the community.


This position will be primarily remote during the COVID-19 pandemic; however, based on service/operational needs changes to work location can occur.

This case management position will provide shallow subsidy, homeless prevention and rapid re-housing services to low income Veteran Households through the Supportive Services for Veteran Families grant. The primary focus of this position will be on implementing the Shallow Subsidy initiative and developing best practices related to Shallow Subsidy. The Veterans First program follows a Housing First model and philosophy. The Case Manager will utilize best practices and participant centeredness at all times. The Case Manager will assist Veteran Households in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability. The Case Manager will work to empower low income Veteran participants in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George’s counties to become stably housed.

Essential Duties and Responsibilities:

  • Provide shallow subsidy case management services to at least 50 low income Veteran participants consistently throughout a 2-year period.
  • Develop, implement and revise 90-day and 2-year housing stability plan with Veteran participants.
  • Case Management as it pertains to housing stability plan.
  • Monitor income changes and assist with budgeting on at least quarterly basis.
  • Deliver face-to-face contacts to participants.
  • Foster wellness and independence.
  • Engage participants and assess individual needs, preferences and strengths.
  • Assist participants in locating or maintaining permanent housing.
  • Make appropriate referrals to identified needed services.
  • Act as a liaison with landlords and other community stakeholders.
  • Collaborate with agencies providing services to participants, including community, government, and VA.
  • Participate in multidisciplinary meetings and regular supervision.
  • Maintain paper files
  • Maintain participants’ electronic records in the Homeless Management
  • Information System.
  • Demonstrate empathy and flexibility in responding to participants’ needs and requests.
  • Complete SOAR training and become certified to submit SOAR applications in order to increase a household’s income
  • Attend professional trainings and conferences as needed.
  • Up to 90% of time in the field
  • Perform all other duties as assigned.


Bachelor’s degree and at least 1-year experience in a similar setting preferred


  • Valid driver’s license and ability to operate motor vehicle
  • Understanding and/or experience working with Veterans
  • Experience with HMIS data entry preferred
  • Experience providing services to families preferred
  • Strong written and verbal skills.
  • Ability to work in a culturally diverse environment.
  • Ability to work well under pressure.
  • Ability to work as a team player.

Working conditions

Monday – Friday 9:00 AM – 5:00 PM, some evenings, weekends, and holidays may be required. Participation in an emergency on-call rotation.

Physical and Environmental Requirements

Up to 90% of the time may be spent working in the field with participants, in the car, outdoors, or in shelters. Other time will be spent in the office completing administrative and paperwork and meeting with supervisor.

Background checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, MDP

Direct reports


Specific Requirements:

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.).


Low cost medical benefits (3 tiers), employer paid dental, vision, and disability insurance, 403(b) matching, generous time off

Other Details

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $49,920-$55,016 annually.  Depending on the position, the starting hourly pay rate or annual salary is based on a step system.  A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience.  Please Note: The step system is set and not open to pay negotiation.  Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.

Location: 1140 3rd St. NE. Washington, DC 20002

Interview Process: Phone screening, Panel style interview, Program Visits/Tour, Final Interview


Friendship Place is an equal opportunity employer.

How to Apply

Please apply from our Careers Page on our website.

Job Categories: Equal Opportunities. Job Types: Full-Time.

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