Please login/register to apply for this job.
11 Feb 2021

Full-Time ServiceNow HR Knowledge & Content Manager

Cummins Inc – Posted by Cummins Inc Nashville, Tennessee, United States

Job Description

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make you community a better place and work with most innovative thinkers to solve world’s toughest problems.


We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.


We are looking for a talented ServiceNow HR Knowledge & Content Manager to join our team specializing in Cummins Corporate – Human Resources for our HR Business Segment in Nashville, TN.


Your impact will happen in these and other ways:


• Lead identification and migration of current global & regional HR information and knowledge resources (e.g., policies, guides, articles, Web pages) into ServiceNow HRSD as per scope of use.

• Act as Subject Matter Expert to lead the identification, development and implementation of best practices to actively support HR knowledge in ServiceNow HR, including guidelines for quality articles, titles, keywords, visibility groups, publication cycle and audit processes.

• Core member of ServiceNow HR Application Team during the implementation and operational support phases of the solution deployment. – Steering member of the ServiceNow Platform Knowledge Management Group, and Leader of the HR Knowledge Center of Excellence. – Define HR Knowledge Governance Framework and establish Knowledge Centers of Excellence across HR service areas.

• Lead the ongoing governance of functional knowledge residing in the solution to ensure processes and standards are followed by HR content creators to keep information relevance based on customer feedback and knowledge analytics. Deliver training and workshops to HR content creators • Ensures effective integration with other systems and processes across technologies and regions. Leads the evaluation of requested system changes and impact of changes to the entire system and monitors the status of change requests.

• Ensures resolution of complex user questions and systems issues and accuracy and completeness of process documentation and user instructional materials. Monitors metrics to ensure overall operational effectiveness.


Education, Licenses, Certifications

University, or equivalent degree in Human Resources, Business, or related field or equivalent experience required.



• 3 to 5 years of relevant experience using ServiceNow for knowledge management purposes, including managing caseworker and employee-facing knowledge bases, creation of multi-language & role-specific knowledge articles and use of knowledge blocks, as well as monitoring knowledge quality and relevance.

• Ensure platform capabilities are best utilized to surface new and relevant information to translate into knowledge resources. Coordinate with others to architect and deploy HR communication campaigns related to employee events (e.g., open enrollment, annual performance reviews, HR-news), utilizing ServiceNow HRSD campaign capabilities in orchestration with other communication tools.

• Solid understanding of enterprise Knowledge Management and support portal technology, information architecture and taxonomies. Hands on experience on authoring customer-facing documentation and creating actionable content. Ability to analyze knowledge data and translate to consumable and actionable metrics.

• Previous experience managing collaboration and case tracking technologies (e.g., SharePoint, Jira) a plus. Able to work independently, taking proactive steps to advance activities and initiatives in scope of responsibilities.


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


How to Apply

To apply for this position, please use the following URL:

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 9 days.

48 total views, 1 today

Apply for this Job