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8 Nov 2019

Full-Time ServiceNOW Administration/Developer

RecruitDQ – Posted by RecruitDQ Boston, Massachusetts, United States

Job Description

Assist with the implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. Implement application solutions based on conceptual design requirements. Perform in the areas of administration, development, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.


Configure and customize the ServiceNow system, including workflows. Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow. Receive specifications from the IT ServiceNow Manager and deliver a product and release that meets the needs presented. Load, manipulate, and maintain data between ServiceNow and other systems, develop test plans and deployment for ServiceNow implementation, and perform system and integration testing with sample and live data. Perform installation and testing of vendor-provided updates and new releases Communicate ServiceNow process, operations and capability information to all levels of management effectively Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming and maintenance Other duties as needed or required.



Bachelor’s degree or equivalent in Computer Science or related field.
2 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
Administration experience with the latest version of ServiceNow (Fuji).
Experience with IT Service Delivery.
Experience with using SQL, JavaScript, Java, CSS, HTML, HTML 5, PHP, or C.
Experience as a system administrator of ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solution requirements revisions.
Understanding of Change Management, Configuration Management, and Customer Relationship Management.
Ability to work in a team environment.
Ability in requirements gathering and analysis.
Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
Ability to effectively absorb information from various sources; analyzes and examines data in detail, and draw appropriate conclusions.
Required to attend additional training as requested/deemed necessary.


ServiceNow System Administration Certificate and/or ITIL v3 Foundations and/or Advanced ITIL certifications is a plus.


Incumbent must be able to communicate effectively
Requires overall light physical effort (up to 25lbs.)
Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer)
Ability to travel or move about within and outside serviced facilities required
Incumbent works primarily in either a private or shared office environment

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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