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25 Aug 2021

Full-Time Service Manager – Power Generation – 2100039D

Cummins – Posted by Cummins Inc New York, New York, United States

Job Description

We are looking for a talented Service Manager to join our team specializing in Power Generation, Sales and Service for our Distribution Segment in Bronx, NY.

In this role, you will make an impact in the following ways:
• Manages service operations, department personnel, and the departmental budget.
• Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.
• Provides employees with timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
• Directly supervises 20+ salary and hourly employees.
• Must be able to work independently to implement processes and policies to maintain Key Performance Indicators and annual performance goals.
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Regularly reviews key performance indicators for service operations and addresses issues. Identifies trends and initiates improvements necessary to achieve goals while ensuring customer needs are met without interruption to service levels.
• Ensures the volume of work produced meets company standards and ensures customer satisfaction. Measures, reviews, and maintains superior customer satisfaction levels.
• Establishes positive and professional working relationships with key customers.

To be successful in this role you will need the following:
• College, university or equivalent degree required.
• Significant level of relevant experience in a technical field, including supervisory experience, required.
• Power Generation experience preferred.

Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 15 days.

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