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3 Sep 2021

Full-Time Service Manager – In Shop

Cummins – Posted by Cummins Inc Novi, Michigan, United States

Job Description

We are looking for a talented In Shop Service Manager to join our team specializing in General Management for our Distribution Business in New Hudson, MI.


In this role, you will make an impact in the following ways:

* Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.

* Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.

* Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.

* Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

* Regularly reviews key performance indicators for service operations and addresses issues and opportunities.

* Ensures the volume of work produced meets company standards and ensures customer satisfaction.

* Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

* Established positive and professional working relationships with key customers.

* Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.


To be successful in this role you will need the following:

* Significant level of relevant technical experience, including supervisory experience, required.

* College, university or equivalent degree in Engineering, Business Administration, or in relevant discipline is preferred.

* Service Capability, Capacity and Coverage – Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

* Service Documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.


Compensation and Benefits



Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.



Cummins and E-verify



At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 32 days.

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