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20 Oct 2021

Full-Time Service Manager

Cummins – Posted by Cummins Inc Harrisburg, Pennsylvania, United States

Job Description

We are looking for a talented Service Manager to join our team specializing in Sales and Service for our Distribution Segment in city/state.


In this role, you will make an impact in the following ways:

* Manages in shop service operations, department personnel, and the departmental budget.

* Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.

* Provides employees with timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.


* Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

* Regularly reviews key performance indicators for service operations and addresses issues. Identifies trends and initiates improvements necessary to achieve goals while ensuring customer needs are met without interruption to service levels.

* Ensures the volume of work produced meets company standards and ensures customer satisfaction. Measures, reviews, and maintains superior customer satisfaction levels.

* Establishes positive and professional working relationships with key customers.


To be successful in this role you will need the following:

* College, university or equivalent degree required.

* Significant level of relevant experience, including supervisory experience, required.




Compensation and Benefits


Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.




Cummins and E-verify


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.



Service Documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.


Service Capability, Capacity and Coverage – Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.


Ensures accountability – Holding self and others accountable to meet commitments.


Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.


Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.


Manages conflict – Handling conflict situations effectively, with a minimum of noise.


Customer focus – Building strong customer relationships and delivering customer-centric solutions.


Develops talent – Developing people to meet both their career goals and the organization’s goals.


Financial acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.


Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.


Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.


Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.


Education, Licenses, Certifications


Demonstrated role competence is required. College, university, or equivalent Bachelor’s degree in relevant discipline, or equivalent experience is required.

This position may require licensing for compliance with export controls or sanctions regulations.




Significant level of relevant technical experience, including supervisory experience, required.


Office Hours Mon – Friday 7:00am- 5:00pm; Hours subject to change due to business conditions


This position will oversee In Shop and Field Service Department


How to Apply

To apply for this position, please use the following URL:

Job Categories: Equal Opportunities. Job Types: Full-Time.

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