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28 Sep 2020

Full-Time Service Development Specialist

MSX International – Posted by MSX International California, United States

Job Description

Purpose of the Position:

  • Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention.
  • Implement, train and monitor dealers on service lane processes.
  • Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).
As a Service Development Specialist, you will be expected to succeed at the following tasks:

  • Assist dealers in improving LOF/MPVI cycle times to under an hour
  • Meet defined metric goals for assigned dealers within a set geographic area
  • Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation
  • Ensure dealer processes are in place to gather local competitive data
  • Ensure proper Business Development Center (BDC) service department integration
  • Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement
  • Share best practices, ideas, success stories and analysis techniques via the SDM forum

 

How to Apply

If you are interested in this opportunity, please apply here: https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=6245&company=msxinterna  

Job Types: Full-Time.

Job expires in 13 days.

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