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28 Oct 2020

Full-Time Service Advisor – 200002SM

Cummins Inc – Posted by Cummins Inc Sparks, Nevada, United States

Job Description

We are looking for a talented SERVICE ADVISOR to join our team specializing in service for our Sales and Service business in Sparks, NV.


In this role, you will make an impact in the following ways:

*         Serves as primary customer contact to promote quality customer service and increase business within the branch location


*        Serves as the primary point of contact with customers either on the phone, through emails, or at the branch, developing positive relationships with key customers


*         Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work


*        Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact


*         Develops positive relationships with key customers; resolves customer concerns regarding Cummins’ or distributor warranties; explains charges to customers


To be successful in this role you will need the following:

*         Effective communication skills, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences


*         Experience in a Service & Repair Related Field a plus but not required


*        Prior administrative skills/duties/experience a plus


*        Time management skills and flexible with hours including possible overtime




Compensation and Benefits


Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.


Cummins and E-verify


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


How to Apply

To apply for this position, please use the following URL:

Job Categories: Equal Opportunities. Job Types: Full-Time.

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