6 Mar 2020

Full-Time Senior Training Specialist, Complaints and Grievances

RecruitDQ – Posted by RecruitDQ Milwaukee, Wisconsin, United States

Job Description

The Training Specialist – CG&A provides support in the development of an efficiently trained workforce by designing and implementing training activities. The role provides detailed step-by-step training documentation in a consistent, proven document format. In addition, works with the CG&A manager and supervisors to develop strategies for training design and development that are linked to corporate mission and objectives.


  • Develop, coordinate, and conduct Complaint, Grievances & Appeals training programs.
  • Facilitate new employee CG&A training for all CG&A Specialists.
  • Monitor and measure quality and effectiveness of training programs.
  • Develops training by creating and maintaining documentation.
  • Documentation is in a consistent document format in conjunction with process owners; testing and improving documentation to meet training and reference usability requirements.
  • Ensures that operational documentation and reference materials are consistent, current and useable; providing job aides, role play and scenarios for students to reinforce documents.
  • Provides remedial support and assessment tools to assist employees in mastering job skills by working with department coordinators, supervisors and managers.
  • Assesses training needs by reviewing cases.
  • Provides solutions by reviewing findings and making recommendation to the manager or supervisor, including cross-training of CG&A staff.
  • Assures learning is taking place by developing and administering tests, assessments, and evaluations on training programs.
  • Utilizes feedback to improve documentation, courses and assessments.
  • Other duties as assigned.
  • Work closely with HR training to insure CG&S is leveraging all available training resources, e.g., DLMS.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Performs clinical peer reviews.
  • Other duties as needed or required.



  • College degree 2 years teaching/training or equivalent in training role.
  • Ability to develop training plans for adult learners and coordinate delivery of training materials.
  • Excellent interpersonal, organizational and communication skills.
  • Teaching and professional presentation skills.
  • Ability to use and incorporate technology in training programs included but not limited to conference calls, video conferencing and webinars.
  • Team development and support skills.
  • Ability to work well individually and as a team member.
  • Ability to interact effectively with all levels of the organization.
  • PC skills (Microsoft Word, Excel and PowerPoint).
  • Attends additional training as requested/deemed necessary


Knowledge and previous experience using a Learning Management System (LMS) preferred.


  • Incumbent must be able to communicate effectively.
  • Requires overall light physical effort (up to 25lbs.)
  • Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
  • Ability to travel or move about within and outside serviced facilities required.
  • Incumbent works primarily in either a private or shared office environment.

How to Apply

To be considered for this role, please apply here: http://gr.8job.co/LmmfcUsT

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 63 days.

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