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5 Oct 2022

Full-Time Senior Technical Client Support

BKInc2018 – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

SUMMARY

Serves as a team contributor with expertise in providing technical and client support to multiple Black Knight clients and responsible for providing technical guidance concerning multiple products within the mortgage servicing domain. Also, leads the Client Support training initiatives, helps manage any high severity issues, and works closely with Product Management representing all of Black Knight client’s production issues related to multiple products within the servicing realm

RESPONSIBILITIES

  • Serves as liaison between end-users and the information technology organization during client’s production issues
  • Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
  • Creates detailed specifications from which coding and/or configurations will be written
  • Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
  • Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests
  • May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
  • Performs other related duties as assigned

MINIMUM REQUIREMENTS

  • Bachelor’s degree or the equivalent combination of education, training, or work experience
  • Requires 10+ years of analytical and/or technical consulting experience
  • Experience working in a technical client facing role
  • Mortgage industry experience
  • Experience with Black Knight products, services, and capabilities (MSP)

PREFERRED QUALIFICATIONS

  • Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
  • Ability to triage and troubleshoot within various levels of technology (server, mainframe, network)
  • Knowledge of Black Knight products (AIP, Passport, BDE, Director, etc.)
  • Proficiency in quality management methods, tools, and technologies
  • Experience working in a CRM tool and/or ServiceNow
  • Awareness of system-development protocol
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $102,000 – $110,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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How to Apply

https://www.aplitrak.com/?adid=bWdvdWxldHRlLjY3Nzg4LjEwNTk0QGJsYWNra25pZ2h0ZmluLmFwbGl0cmFrLmNvbQ

Job Types: Full-Time.

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