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23 Aug 2021

Temporary Senior Service Desk Technical Support Analyst (21-24168) Louisville, Kentucky, United States

Job Description

Senior Service Desk Technical Support Analyst
Louisville, KY
3 Months

Contract to hire: Potentially – based on business needs
Hours: Flexibility – MTW 7-5; 1 weekend day or weekend; EST
Remote or Onsite: Need to be on-site for training *2 weeks training*
Equipment: Pick up or ship: Onsite
Interview process: 1 interview with all leadership; Zoom meeting
Start Date ASAP
Education: N/A
Experience: High call volume experience; calls and chats (through managed chat service); strong background in customer service
Parking Parking garages near the office; will be funded by candidate

Job Description: This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end users, diagnose report and resolve application problems.

Notes: Can work remotely or choose to be on-site
Managing Distribution lists *D-Lists*
Resetting passwords
Call Center – technical piece comes after
Former employees maybe considered

What are the applications to be supported?
Multi factor authentication
Microsoft Applications
Office 365
Using applications and how they are supported will be trained on

Soft Skill requirements (team fit/personality requirements)
Multi service desk – Globally
Latin America, APAC
Experience cross culturally – will be working with other cultures

Job Profile Description
Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Routes calls to appropriate support teams as per described troubleshooting steps.
Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

How to Apply

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Job Types: Temporary.

Job expires in 9 days.

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