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18 Jan 2023

Full-Time Senior Representative, Cash Management

Dawn Kelleher – Posted by Dawn Kelleher Pittsburgh, Pennsylvania, United States

Job Description

For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.

BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

Managing the custody of approximately $37 trillion financial assets of the world’s leading institutional investors, hedge funds, sovereign wealth funds, and corporates
Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
Providing collateral, liquidity, and funding for the world’s largest banks through our markets franchise
Serving family offices and high net worth individuals through our wealth management franchise
Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and ’40 Act fund managers, registered investment advisor firms and wealth managers
Advising large global corporations on a range of trust and other solutions
Providing integrated managed data services to asset managers
What We Do

Client Service Technical Support Group Overview

The Client Service Technical Support group is a global team within the Global Operations & Technology division of BNY Mellon responsible for supporting our clients’ payments and deposit processes and providing client and technical support to internal and external teams for various utilized systems. Our supported products include check deposit, image exchange, and various immediate electronic payment services. We provide processing, inquiry, research, and general support for our clients while working to integrate and improve current systems and processes. We are a center of excellence maximizing specific knowledge around the workings of the products and systems we support, as well as general knowledge of all offered products across the organization.

Role-Specific Responsibilities

Serves as a team work leader for the day-to-day operations for a medium-sized team of Payments support staff.
Performs day-to-day work and ensures processing deadlines are met.
Leverages a strong understanding of the Cash Management and Payments processes.
Independent execution of problem-solving technical issues and client research inquiries.
Assess operating risks and ensure proper controls.
Interface with clients and third parties on all inquiry items ensuring we are exceeding client expectations.
Demonstrate trust and integrity in all that we do.
Foster a positive client relationship and appropriately manage client requests whether directly with the client or internally.
Work effectively with peers across teams and sites to create, modify and sustain best practices – demonstrate willingness to be a change agent.
Effectively make day to day decisions independently demonstrating ability to appropriately escalate.
Demonstrate proactive engagement with team members in explaining processes and sharing knowledge.
Provide facts, details and proposed solutions as items arise; taking ownership to identify solution
Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem-solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
Resolves complex or non-routine client issues or inquires, as needed.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
No direct reports; provides guidance to less experienced team members.

Bachelor’s degree or the equivalent combination of education and experience is required.
Five to seven (5-7) years of total work experience is preferred.
More than one (1+) year working with payments products or two or more (2+) years working in financial services.
Experience in an operational area, technical support, and/or client services is preferred.
Shift Hours

Weekend shift, based at home, Fri-Tue 7:00am-3:30pm ET
Cash Management – S6Serves as a team supervisor/work leader for the day-to-day operations for a medium-sized team of Cash Management support staff. Guides the team and ensures processing deadlines are met. Performs day-to-day work when necessary. Allocates customers work to medium-sized team of staff and monitors workflow to maximize productivity and quality to meet deadlines and daily goals. Reviews and approves work conducted by lower level staff for sensitive clients. Works on special projects for the business. Performs day-to-day work when needed. Leverages a strong understanding of the Cash Management processes and equipment. Monitors equipment to ensure maintenance and upkeep is current to provide maximum usage.Communicates with corporate clients to discuss low to moderate risk pay or no pay decisions and performs adjustments. Performs leadership duties for a small to medium-sized team, such as workflow execution, assisting junior staff, quality control activities and other senior operator duties as assigned. Completes all reports as required accurately and on time. Serves as a work lead for a medium-sized team of Cash Management support staff. May be responsible for specific supervisory review and approval actions.Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 7-10 years of total work experience preferred. Experience in banking operations is preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 15 days.

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