| Manages software life cycle product planning activities and high-quality delivery of products within Black Knight’s Servicing Technologies division. Serves on an Agile team to define product roadmaps to meet market requirements in support of product strategy initiatives. Provides oversight and prioritization for user stories and backlog refinement sessions. RESPONSIBILITIES - Manages backlog by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates as needed
- Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved
- Prepares and product backlog delivery plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans
- Prepares and presents product roadmap reviews as well as providing product’s general strategic direction. Acts as Voice of the customer to articulate value proposition
- Uses knowledge of systems and industry requirements to identify development needs or systems modifications
- Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions, as needed
- Participates in the completion of business scope documents, defines, and records user personas for individual products
- Oversees the delivery of continuous and effective services and ensures completion within budget and in accordance with requirements contractual or other
- Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement
- Collaborates across the organization to identify and coordinate product dependencies
- May act as escalation point for client issues that require product change resolution
- May participate in the determination and approval of service level agreements (SLAs) related to products
- Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project
- Provides presentations to clients during business reviews, prospect briefings, and internal group meetings
- Ability to travel up to 50%
- Performs other related duties as assigned
MINIMUM REQUIREMENTS - Bachelor’s degree or the equivalent combination of education, training, and work experience.
- Requires 10+ years of Agile Product Owner experience
- Knowledge of Black Knight’s products, services, and capabilities
- Mortgage industry experience
- Expertise in early stage default
- Agile, Scrum and/or SAFe certifcation
PREFERRED REQUIREMENTS - Experience in Azure DevOps
- MSP experience or other Black Knight products within the servicing space
- Technical ability with a strong understanding of APIs, integrations and implementations
- Ability to speak on panels at industry conferences and represent Black Knight
- Strong client facing experience
- Knowledge of the tools, techniques and principals used in Lean-Agile framework/development
- Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner across various levels of the organization and varying areas of focus
- Analytical, problem solving skills
- Proven ability to manage multiple large and/or complex initiatives
- Requires leadership and negotiation skills
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
