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6 Dec 2021

Full-Time Senior Knowledge Management Officer

Rainforest Alliance – Posted by RainforestAlliance Anywhere

Job Description

The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.


Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests  and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.


As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.


At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.



To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.




Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.


The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.

Position summary:


The Supply Chain Excellence department provides guidance, services and digital tools to producers and companies, enabling them to join our programs, achieve certification, monitor progress, trade and make sustainability claims, and generally manage their supply chains and responsible sourcing relationships


The team is structured across five pillars, accountable for the consolidation and alignment of strategic programmatic direction (concept owners); the design process and overall architecture; change project program management; development; and customer success / support. These teams work closely together, and with key internal and external stakeholders, to deliver our concept strategies.

As the Senior Knowledge Management Officer structure and utilize the company’s knowledge assets to contribute to the overall Customer Experience. You ensure the future ambitions for knowledge management are aligned with best practice and included in the concept strategies within Partnership Management.



  • Owns the central internal knowledge base that supports our consistent and timely response to inquiries, contributing to the overall Customer Experience;
  • Ensures that the future ambitions for the knowledge base system are aligned with best practice, and included in the concept strategies within Partnership Management;
  • Ensures that this is set up in a manner to facilitate:
  • Consistent messaging and responses to our external partners, regardless of the point of entry (Customer Success, Markets Transformation, Certification Partner Support etc);
  • One stop shop for front line staff to find the most up to date answers, and use them to respond to questions (also reducing the time required to craft bespoke responses);
  • Guiding users towards the correct answers (via decision logic / trees etc)
  • The critical assessment, and evolution of standard question & answers towards automated responses as far as possible
  • Clear version control and updates processes
  • Identification of trends, and problem areas that triggers the process for training, and/or concept level requirement improvements




  • Education: Bachelor’s degree or higher
  • Work Experience: Minimum 5 years of relevant experience
  • Experience with technologies and best practices for knowledge management platforms
  • Ability to align key aspects of multiple concepts
  • Excellent stakeholder management skills
  • Good interpersonal skills and communication with all levels of management and the organization
  • Able to multitask, prioritize, and manage time efficiently
  • Able to absorb new solutions and translate them to user friendly ease
  • Experience in implementing process improvements with an analytical approach
  • Communication Skills: Excellent writing, editing and verbal communication skills in English, with fluency in multiple languages preferred
  • Computer Skills: Proficient in Microsoft Office and internet applications
  • General Work: Strong organizational skills to manage multiple priorities in a time sensitive manner, excellent interpersonal skills, customer orientation and strong attention to detail
  • Mission: Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry preferred
  • Travel Requirements: Ability to travel up to 20% per year, including internationally


Commensurate with experience.


Deadline: December 17, 2021



Only candidates authorized to work in Netherlands, UK, Germany, Guatemala, US & India will be considered.


If you have any questions about the job vacancy, please contact the HR department:

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Job Types: Full-Time.

Job expires in 47 days.

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