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16 Sep 2022

Full-Time Senior Engagement Specialist – $60K-$130K – SENIO002350

Sound Transit – Posted by Sound Transit Seattle, Washington, United States

Job Description

Salary range is $60k to $130k, with a midpoint of $95k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.


Under general direction, devises, coordinates, and oversees the engagement programs for projects and services within their geographic assignment; serves as a liaison and point of contact between Sound Transit and members of the community; coordinates and provides public information about projects and services; coordinates and develops strategies, goals, and objectives for public involvement, public information and community relations programs; creates materials for communicating information to the public via a variety of media sources; responds to a variety of public inquiries and constituent concerns; and plans and staffs a variety of engagement events; identifies issues that may impact or affect construction neighbors and takes appropriate action to avoid or minimize problems.


The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Works as part of a team to plan and project manage a multi-disciplinary outreach and engagement program for assigned capital projects during the planning, design and construction phases or for assigned customer-facing projects, including proposed service changes and fare changes.

• Evaluates their work through a lens of social and racial equity. Applying equity and social justice principles is a foundational expectation for the community engagement team at Sound Transit. In this role, Engagement Specialists will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work on a daily basis.

• Develops strategies, goals, and objectives for public involvement, public information, and community relations programs and activities

• Makes recommendations to senior staff about issues that impact the public

• Coordinates and provides public information about capital projects, proposed service changes or proposed fare changes; creates materials for communicating information to the public via a variety of media sources

• Serves as a liaison and point of contact between Sound Transit, community organizations, and members of the community; responds to a variety of public inquiries and constituent concerns·

• Plans and staffs a variety of community engagement events; Creates presentations and speaks publicly.  Writes a variety of public communication pieces including newsletters, construction alerts, brochures, postcards, websites, staff reports, etc. Creates and implements public involvement plans. Collects, synthesizes and reports on public input.

• When applicable, proactively identifies issues that may impact or affect construction neighbors and takes appropriate action to avoid or minimize problems. Advocates for customer-focused responses to constituent issues; advises senior management and collaborates with consultants, construction contractors and construction management staff in order to address community concerns.

• When applicable, recruits, trains and manages agency volunteer Ambassador staff needed to support outreach efforts

• Responds to construction community hotline 24-7 when scheduled.

• Oversees small works or consulting contracts as necessary; monitors and oversees the contractor/consultant in terms of time management and billing, review of work projects, and correspondence between the consultants and other outside the agency staff who are working within the program.

• Serves as a project manager to develop and implement process improvements that improve division-wide core business practices. Regularly review standard product and procedures for opportunities to provide better quality outcomes. Recommend new products or processes to senior engagement staff. Oversee the creation and implementation of approved new processes.

• Mentors less-experienced engagement staff. Teach by example in basic outreach skills such as writing, public speaking, drafting presentations, problem solving, in-person communication, etc.

• Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

• It is the responsibility of all employees to integrate sustainability into everyday business practices.

• Other duties as assigned.


Education and Experience:

Bachelor’s degree in communications, public affairs, public administration, English, or closely related field and four years of experience working in community engagement, community relations, or public relations that includes leading outreach or public relations projects within a diverse urban community (at least three of those years must be within Sound Transit); OR an equivalent combination of education and experience.

Required Licenses or Certifications:

Valid state driver’s license.

Required Knowledge and Skills:

• Methods and techniques of public relations and integrated communications.

• Operations, services, and activities of transit operations and capital projects, programs, and functional areas

• Pertinent federal, state, and local laws, codes, and regulations.

• Public sector procurement and contracting requirements.

• Customer service principles and practices.

• Principles and practices of project development and administration.

• English usage, spelling, grammar, and punctuation.

• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.

• Supervisory/lead principles, methods, and techniques.

• Establishing and maintaining effective and collaborative working relationships with community members, organizations, businesses, property owners, and the general public.

• Developing and delivering clear, engaging presentations. Distilling highly technical information into concise, easy to understand messages for public consumption.

• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.

• Effectively representing Agency programs in contacts with the public, businesses, community organizations, and other government agencies.

• Senior-level project management including ability to manage multiple projects concurrently and organizing work to meet changing priorities and deadlines and facilitating effective meetings.

• Applying appropriate communication techniques to various individuals ranging from Agency employees, the general public, elected officials, community leaders, and local, state, and federal agencies.

• Leading and delegating daily tasks, communicating, and providing feedback and work direction to assigned staff.

Physical Demands / Work Environment:  

• Work is performed in a standard office environment.

• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, and extreme noise when conducting site visits and working in the field.

• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: communications, Community Relations, public administration, Public Affairs, and senior engagement specialist. Salaries: 80,000 - 100,000.

Job expires in 17 days.

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