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16 Aug 2022

Full-Time Senior Director, Solutions Enablement and Training

Andrew.lee@TransUnion.com – Posted by Andrew.lee@TransUnion.com Chicago, Illinois, United States

Job Description

What We’ll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You’ll Bring:

  • ·         10+ years of sales enablement and learning and development experience, ideally in SaaS technology or financial services

    ·         A passion for helping people to learn and growth through a demonstrated ability to build and execute comprehensive and engaging adult learning programs

    ·         In-depth understanding of and proven success with a variety of traditional and modern training methods (including, but not limited to workshops, simulations, e-learning and coaching in live on-line, webinar, in-person and correspondent formats)

    ·         Experience architecting, developing, organizing and implementing a multi-dimensional learning and development program in a corporate environment that delivers adult learning content around the globe

    ·         Experience developing interactive, impactful training programs using modern technology and human-centered design to create a rich environment for adult learning

    ·         Ability to interact with and influence senior sales and solutions leaders to obtain buy-in and commitment to Solution University training goals, approach and leadership contributions

    ·         Excellent ability with project and team management

    ·         Proficiency in Learning Management System (LMS)

    ·         Ability to establish an educational framework that creates solution proficiency at the appropriate skill level per function and scaled for a large and complex global organization

    ·         Demonstrated expertise in leading by influence and working effectively across cross-functional teams in a global, matrixed environment to deliver results.

    ·         Quantitative and qualitative skills to build complex business cases and to craft convincing narratives

    ·         Excellent verbal and written communication and presentation skills, and experience in delivering effective, compelling presentations to senior executives.

    We’d Love to See:

    ·         An advanced education, business, technical or neuroscience degree with a record of successful delivery of complex, multi-faceted programs

    ·         Experience in Financial Services, Insurance or Technology

Impact You’ll Make:

This role will be responsible for launching and iterating upon our new global product training organization to elevate the in-depth knowledge and understanding of TransUnion’s solutions to complex market challenges. This is an opportunity to lead the effort to develop a robust curriculum and multi-faceted learning and development program while partnering with product marketing and other solutions experts to deliver compelling, memorable and engaging learning content.

This leader will be responsible for leveraging creating thinking and proven methodologies to develop new training capabilities delivered through the Solution University. You will develop the newly formed Solutions Enablement and Training Team, expand upon the learning and development strategy, and oversee all product training and certification programs for our global sales and solutions consultants. You will be responsible for creating new tools and processes to measure impact, and will be accountable for demonstrating success utilizing key performance indicators and business metrics (e.g. pipeline growth, cross-sell win rate, etc) through the results of these training programs.

Key responsibilities include:

·         Work collaboratively across TransUnion solutions, markets, and sales leaders to deliver world-class training content and learning reinforcement processes distributed through our Solutions University Program.

·         Partner closely with product marketing and other subject matter experts to execute an extensible certification program.

·         Work with the product marketers, market planners, sales leaders, product managers, solutions consultants and others to leverage our internal capabilities complimented by the use of external partners to develop and deliver world-class training content that supports sales and solutions expertise connected to customer business challenges in the market

·         Lead and develop a team of experienced trainers in the US and matrix partners around the globe to help you deliver and improve the TU Global Solutions University program

·         Engage, motivate, reward and recognize a community of subject matter experts – product managers, sales leaders, solutions consultants and specialists —to help develop and present engaging content in various training forums

·         Continue to expand a library of foundational solutions training artifacts in the form of digital training modules, PowerPoint presentations, webinars, recordings, fact sheets, executive summaries, workbooks, FAQs, quizzes, role plays, etc. to deliver effective on-going training for universally applicable and market specific solutions and their delivery.

·         Establish key process and performance metrics for the delivery of the learning and development program and the post training proficiency of associates to provide data-driven insights on the impact and effectiveness of the Global Solutions University program

·         Support the annual 3-year planning for Commercial Success with the priorities to deliver an on-going and growing TU Global Solutions University program

Outcomes You’ll Deliver:

·         Expansion of the curriculum, delivery methods and content, library of artifacts, team of trainers, community of subject matter experts for use in training from the TU Global Solutions University program around the world, delivering consistently high quality and effective training

·         Key process and performance indicators measuring TU Global Solutions University across TransUnion, including key metrics such as content development time, evaluation of content and its delivery, proficiency and retention of training content, and improvement of customer experience and sales performance pre and post training

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors.  You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities.  Exemption is available to qualified candidates as a reasonable accommodation. 

How to Apply

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Job Types: Full-Time. Job Tags: Financial Services, Learning Management System, and SaaS technology.

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