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29 Apr 2021

Full-Time Senior Customer Success Manager, Enterprise

rlopez – Posted by rlopez Anywhere

Job Description

About us:

The world needs solutions that have a positive environmental impact and actually make financial sense. Compology defines that category as the leading provider of camera-based IoT and artificial intelligence solutions in the waste and recycling and freight transportation industries. See what we mean here on CNN National TV about our work with McDonald’s! We partner with the biggest brands in the world like Starbucks, Capital One and Nordstroms to meet their sustainability goals, foster brand loyalty and save a ton of money. Compology’s mission is to move the world’s raw materials, finished goods and waste with the smallest footprint possible. 

About The Role

Compology is looking for a Senior Customer Success Manager to own the post-sale relationship with Compology’s highest value customers. Our clients are spread across 43 US states, every Canadian province and Mexico and range from the largest publicly traded waste hauling and freight companies to small mom and pop shops. This role will work cross functionally with our Sales, Operations and Engineering Teams to make sure we’re exceeding all of our clients expectations after they’ve joined the Compology family. The Senior Customer Success Manager is responsible for owning our Enterprise customer relationships by managing the customer program, by driving customer adoption and success through strategic management, adoption recommendations, and building customer relationships. The success of this role means a high customer satisfaction, retention and expansion of Compology Enterprise customers.

Responsibilities / Key Role Objectives

  • Drive Compology value recognition: Own overall relationship of Enterprise account, which includes being responsible for customer on-boarding, training, developing innovative solutions, increasing user acquisition and engagement, ensuring retention and supporting up-sells and expansion initiatives.
  • Establish a trusted/strategic advisor relationship with each customer by building long-term relationships with customers and deeply understanding their strategy and goals.
  • Conduct frequent business reviews with customers to determine customer satisfaction and identify opportunities for improvement and product use expansion.
  • Proactively outline customer critical success factors, metrics for success, potential issues, and provide recommendations.
  • Make users love Compology by proactively coaching and guiding customers to engage in best practices that enable them to succeed with the Compology platform.
  • Partner with internal Compology stakeholders (e.g. product, sales, operations) to align account activities with the customer’s business case and strategy.
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all Compology functional areas.

Qualifications, Skills, & Abilities / About You

  • At least 6 years of experience in Customer Success or Account Management with a demonstrable track record managing Enterprise customers directly, renewing and growing a $3M+ book of business generated by 5 to 6 key accounts.
  • Demonstrated organizational capabilities with an ability to initiate and execute complex, cross-functional projects with shifting priorities and minimal guidance.
  • You have the ability to understand complex technical requirements and craft solutions across multiple products.
  • You are organized, detail, process oriented, sharp, self-motivated, and proactive.
  • You are a clear and direct communicator with strong presentation skills.
  • You enjoy operating in an often ambiguous and fast-paced environment and can navigate complex corporate and political structures.
  • You have a sophisticated commercial sense and understanding of underlying drivers and strategy of our user’s businesses.
  • Have a sense of urgency and a no-excuses mindset to make things happen efficiently.
  • Can balance tactical day-to-day work with thoughtful big picture strategic thinking.

All Are Welcome!

All employment decisions at Compology are based on business needs, job requirements and individual qualifications. We know your race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics DON’T DEFINE YOU – WE WELCOME YOU TO COME AS YOU ARE!

Job Categories: LGBT. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 81 days.

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