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14 Oct 2021

Full-Time Senior Commissioning Engineer – PG – 2100068O

Cummins – Posted by Cummins Inc Pittsburgh, Pennsylvania, United States

Job Description

Senior Commissioning Engineer

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Senior Commissioning Engineer to join our team specializing in service for our Distribution Business in Gibsonia, Pennsylvania. The primary support area will be North Eastern Region of United States. Position can be based anywhere in the Northeast Region.

In this role, you will make an impact in the following ways:
• Serving as a technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
• Formulating and directing complex repair plans.
• Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
• Manage the escalation of more complex requests to the appropriate level of support.
• Leading diagnostic support and escalation process improvement activities.
• Maintaining knowledge and technical understanding of current products and new products.
• Promote Cummins Service capability and service programs to increase sales.

To be successful in this role you will need the following skills:
• Diagnostics Application – Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Technical Escalation – Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application – Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Service Capability, Capacity and Coverage – Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

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Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 39 days.

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