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19 Sep 2023

Full-Time Senior Assertive Outreach Worker

JulianHouse – Posted by JulianHouse Exeter, England, United Kingdom

Job Description

Senior Assertive Outreach Worker

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Assertive Outreach Worker

Salary: £26,300 per year                  

Hours: 37.5 hours per week              

Contract type: Permanent

Location: Exeter 

Additional information:

  • On-call (1 in 4 weeks), £100/week when on-call
  • Essential to have drivers licence and access to vehicle for business purposes


The Role:

The Senior Assertive Outreach Worker will assist the Service Manager with the day to day running of our Exeter Outreach team, ensuring the delivery of a high quality, person-centred service. You’ll have 3 direct reportees and need to work as a team making contact with new, repeat and long-term rough sleepers across the Exeter Council area.

You will have your own client caseload and will develop person-centred support plans that work with the individual to address their health, social and emotional needs in order to be able to sustain a healthy life away from the streets. 

Note: This role will include working weekends, early mornings and being able to walk a number of miles in all weather conditions

Responsibilities include: 

  • To undertake assertive outreach and hot spot visits across the locality area including during unsocial hours, maintaining a regular street presence
  • Provide supportive line management and supervision to team members ensuring regular reviews are in place including monthly supervisions, PDRs and any other reviews as appropriate 
  • Establish supportive, trusting and professional relationships with service users using a Trauma Informed approach
  • Carry out needs assessments with identified rough sleepers to secure access to services which are suitable for their immediate needs, and make appropriate referrals in partnership with them to establish a sustainable life away from the streets as quickly as possible
  • To work in close partnership with local authorities and wider partner agencies to maximise positive outcomes for service users

Qualifications / Requirements: 

  • A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel to work
  • Experience working with vulnerable adults and/or people with complex needs
  • Able to build effective relationships with clients and services in order to develop pathways to enable clients to make positive changes

For the full job description please click here


There are many great reasons to join our team!

  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
  • 30% staff discount at Julian House charity shops
  • 20% staff discount at Julian House bike workshops
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

​DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

​Get in touch

If you have any questions about the Senior Assertive Outreach Worker role, please get in touch with the team at re*********@ju*********.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

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How to Apply

To apply for this role, please click HERE.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: charity, homelessness, and Outreach. Salaries: 20,000 - 40,000.

Job expires in 6 days.

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