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14 Jul 2022

Full-Time Senior Advisor-level Product Manager, D2C Web – Posted by Chicago, Illinois, United States

Job Description

What We’ll Bring:

The Senior Advisor-level Product Manager, D2C Web will be responsible for ensuring Consumer Interactive’s direct-to-consumer flagship product TransUnion Credit Monitoring is meeting revenue, conversion, retention and profitability goals as well as seeking ways to further these goals, including responsibility for developing the product roadmap. This position will base strategic decisions through a defensible, metrics-driven approach based on ROI, market and customer feedback and analysis of the user experience. In addition, this position provides leadership and initiative within the department by understanding the industry and its strategic direction. Although the primary focus of this role is on the TransUnion Credit Monitoring website, support for other D2C products may be part of this role.

What You’ll Bring:

  • At least 5 years of end-to-end Product Management experience with web-based products
  • At least 10 years of experience in Product Management, with a strong point-of-view on the role and responsibilities of a Product Manager, and how this role differs from a Product Owner
  • Ability to think strategically and execute methodically, with a proven record for originating and driving the adoption of successful strategic initiatives
  • Experience building and driving adoption of subscription web services
  • Experience in conversion and retention optimization
  • Strong analytical skills with the ability to use data and metrics to drive action
  • Experience developing business cases, including working with accounting on supporting financials
  • Excellent interpersonal and influencing skills, with the ability to leverage and build relationships across the organization
  • Ability to understand and discuss technical concepts and manage tradeoffs
  • Experience with Lean Agile practices and frameworks
  • Human-centered design experience

Impact You’ll Make:

  • Develop a product vision and roadmap that is aligned with the long-term vision of the company, while delivering immediate impact on targeted business objectives
  • Serve as a voice of the customer among the cross-functional team, always understanding the customer needs
  • Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
  • Conduct data analysis, market research, and user research to incorporate customer needs into product decisions
  • Be a voice and driver of Product Management best practices
  • Develop rough storyboards to clarify the end-to-end user experience and benefits (functional and emotional)
  • Evangelize the product vision and motivate team-members critical to the product’s success
  • Develop and execute against feature release plans, removing roadblocks to ensure forward progress
  • Review wireframes and design mocks, and provide feedback and approval to product designers
  • Ensure product is UAT’d to standard before release
  • Coordinate with marketing, ops, legal, BI and finance to ensure successful product rollout, communications and adoption
  • Run initiative meetings, communicating changes in feature requirements and release schedules openly to leadership team, and escalating critical decisions
  • Drive cross-functional collaboration and alignment throughout the product lifecycle
  • Support Product Owners across multiple agile teams to ensure understanding of enhancements
  • Understands and supports portfolio work
  • Collaborate with system architects to envision and prioritize system enablers
  • Manages the flow of work through the program Kanban and into the program backlog
  • Responsible for making sure that there are enough features ready in the backlog at all times
  • As needed, assist in supporting other direct-to-consumer products

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.


During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors.  You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities.  Exemption is available to qualified candidates as a reasonable accommodation.     

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Job Types: Full-Time. Job Tags: data analysis, Market Research, and user research.

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