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8 Aug 2023

Full-Time Sales Support Assistant

stevie.petrosky – Posted by stevie.petrosky Lansing, Michigan, United States

Job Description

The Sales Support Assistant at WSYM is responsible for supporting the sales department in day-to-day activities.


  • Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
  • May input ads into the ad order system.
  • Assists in collecting and composing ad copy, maintaining account base, and ensuring high customer service.
  • Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
  • Calculate and have the ability to communicate rate packages to client and prospects.
  • Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
  • Facilitate & process sales presentations.
  • Generate sales reports.
  • Identify and correct any billing errors or issues prior to end of month.
  • Correctly input client billing adjustments within the same month as dispute identified.
  • Attend sales training and planning meetings.
  • Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
  • Handles the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
  • Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
  • Provide exemplary customer assistance.
  • Adheres to company policy and assigned standards of performance.
  • Other duties as assigned.


  • High school diploma or equivalent required.
  • Generally, 2+ years of experience in administrative or sales support or a related field preferred.


  • Strong customer service skills
  • The ability to read, analyze, and interpret sales demographics information and creative layouts
  • Must have the ability to generate reports, business correspondence, and presentations
  • Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
  • Must have the ability to calculate figures related to the advertising rate packages
  • Proficient use of Microsoft Office (Excel, Word, Outlook)
  • Must have the ability to learn new software programs such as ad order entry and customer relations management software
  • Must have good organizational skills and the ability to meet deadlines
  • Communicate and work as a team player both internally and externally
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How to Apply

Apply on our corporate website at: https://scripps.com/careers/find-a-job/

Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 40 days.

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