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10 Sep 2020

Full-Time RMEP Site Support Specialist-2000021I

Cummins – Posted by Cummins Inc Rocky Mount, North Carolina, United States

Job Description


Our culture is one that believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions and make an impact through meaningful work within our diverse workforce.



Our Corporate Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.



This is an exciting opportunity in Rocky Mount, North Carolina for a Site Support Specialist.



This role provides site server support, Manufacturing client support, LAN Support, printer support, and Cummins Global Desktop maintenance and delivery support. Furthermore, the position will contribute to the troubleshooting and monitoring of network performance, patching, coordination of upgrades to servers, clients, and LAN equipment.



This role will also be instrumental in Rocky Mount Engine Plant Manufacturing IT asset modernization.



Incumbent will partner with other team members, IT, and plant operations for identifying improvements, infrastructure planning, and problem resolution. Works closely with all CBS IT services to ensure work aligns with standard practices.  Responsible for mentoring supplier resources to carry out support activities.


Your impact will happen in these and other ways:

* Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

* Coaches and mentors less experienced team members.

* Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for systems.

* Leads new employee technology setup, including computer setup and delivery and system access.

* Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.

* Performs preventative maintenance on IT systems and networks, monitors system performance and accuracy.

* Performs complex root-cause analysis to identify issues.

* Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization






System Change Management – Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.


IT Operational Support – Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.


Problem Management – Controls the life cycle of all problems using the required processes and tools to proactively prevent recurrence of incidents to minimize adverse impact on the organization.


Service Asset and Configuration Management – Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.


Request Fulfillment – Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.


Access Management – Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.


Service Level Management – Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.


Knowledge Management – Ensures perspectives, ideas, experiences and information are available in the right place and the right time using the required processes and tools to enable informed decisions.


Troubleshooting – Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.


Problem Solving – Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.


Project Issue and Risk Management – Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.


Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.




* Minimum three to five years of experience in a similar IT role.

* Prior experience in supporting a manufacturing site.



Required Education, Licenses or Certifications


College, university, or equivalent degree in Information Technology, Business or a related subject required.


Compensation and Benefits


Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.


Cummins and E-verify


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.



Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.



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Job Types: Full-Time.

Job expires in 29 days.

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